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Lakes DHB Mental Health Services for Older People (MHSOP)

Public Service, Mental Health, Mental Health & Addictions


Taupō Hospital

8:30 AM to 5:00 PM.


We have two MHSOP teams – one based in the Rotorua Hospital grounds (1121 Rangiuru Street), supporting the Rotorua community and one based at Taupō Hospital supporting the Southern Lakes community (Taupō, Tūrangi and Mangakino).


Mental Health Services for Older People

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services



Age Groups

Older adult / kaumātua

Referral Types

GP, DHB clinical services

Referral Process

For referral to our service, please visit your family doctor (GP) who will then send a referral to our service.  

Your GP may do various tests for physical screening. This is very important to rule out any underlying factors that may be causing your symptoms.

Who Do We See?

We see people:

  • Aged 65+, however where there are concerns for those individuals outside the usual age range we can be consulted to determine the appropriate service
  • With problems organising complex tasks, finding the right words to express themselves
  • With safety concerns like burning the pots or forgetting to lock the doors
  • With mood problems such as being more withdrawn or different from their usual self
  • With enduring grief following a loss
  • With alcohol and/or dependency problems such as problem gambling

What Do We Do?

We provide and offer:

  • Specialist assessment and diagnosis for a range of mental health and addiction conditions (moderate to severe emotional and behavioural disorders)
  • Prescription of medication and we will closely monitor your response to the medication
  • Consultation and liaison services to primary care providers and other agencies.

Where Can We See You?

We have two community teams that cover the Lakes region and operate from two sites:

  1. MHSOP Rotorua - Rotorua and surrounding areas
  2. MHSOP Southern Lakes - Taupō, Tūrangi and Mangakino

We can see you:

  • onsite
  • in your home
  • in hospital
  • in a residential or community setting

What Happens When We See You?

We will:

  • Discuss options with you and together identify your needs
  • Provide support to allow you to get the most out of life
  • Talk to you about your health and provide you and your family/whānau with information and advice
  • Sometimes provide specialist support, by a short stay in hospital and we will continue to provide support during this period.

Caring for the Carer

Worried about a loved one?  It is important you seek help early.

We can provide support and advice to family/whānau or friends providing care to a loved one with dementia or other difficulties.

The right support will help you look after your own health so you don't get exhausted, desperate, or reach a crisis situation.

Your GP is the first person to help with a diagnosis and connecting you with support services.


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Our team consists of a variety of professionals, including:

  • Psychiatrists (specialist) and other doctors
  • Nurses
  • Social Workers
  • Occupational Therapists
  • Psychologists (provide talking therapy)
  • Administrator


New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.

Non-residents may be required to pay for their health care.

Click here to read more about eligibility for funded care at Lakes DHB.


Taupō Hospital

8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

For urgent out of hours assistance, please call the Crisis Assessment and Treatment Team on 0800 166 167.

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Public Transport

For more information on public transport options, click on the location links below:


For more information on parking options, click on the location links below:

  • Rotorua Hospital - Parking is available behind the building. (Note - MHSOP is located in the Rotorua Hospital grounds, 1121 Rangiuru Street)
  • Taupō Hospital

Contact Details

38 Kotare Street
Taupō 3330

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Street Address

38 Kotare Street
Taupō 3330

Postal Address

PO Box 841
Taupō 3351

This page was last updated at 3:23PM on February 11, 2021. This information is reviewed and edited by Lakes DHB Mental Health Services for Older People (MHSOP).