Triage Service

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services

Regions

Lakes

Age Groups

Adult / pakeke

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Referrals can be completed by a GP electronically and sent to Triage via Best Practice.

• Alternatively, self-referrals are accepted
  
  
• SBARR by referring Health Professionals

The above forms can be faxed to 07 343 8741 or emailed to

For all queries relating to Primary Mental Health (PRIMHIS) referrals, please contact the Triage Nurse on 07 349 7861

For all queries relating to Adult Community Mental Health referrals, please contact the Triage Nurse on 07 343 8781

Description

Triage is a process of accepting/declining Adult Community referrals for both Rotorua (Te Ngako) and Southern Lakes Mental Health (Ruia Te Huia Oranga) and Primary Mental Health (PRIMHIS Rotorua).

What happens when we receive your referral?

Upon receipt of the referral all information will be assessed.  The referred person will then be phoned to gain more information to ensure the most appropriate support is put in place.  Each referral is allocated a priority for assessment according to the seriousness of the needs identified at the time of referral.  A priority rating will be allocated in accordance with the UK triage guidelines.

Following this phone call some likely outcomes are:

• Referral to Community Mental Health (Te Ngako – Rotorua, Ruia Te Huia Oranga – Taupō) for ongoing support by a treating team.
  
  
• Referral for an assessment based within our Non Urgent New Assessment Clinic (NUNA) by a mental health professional.  Any recommendations and outcomes will be discussed at the end of this assessment with you.
  
  
• Referral to PRIMHIS for counselling. This service is based within your GP practice.
  
  
• Mental health can also decline input and refer back to GP/referrer recommending referral to a community agency such as LinkPeople, REAL, Te Utuhina Manakitanga Trust/addiction resource centre.
  
  
• Person referred may decline any further input.