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Waitematā DHB Mental Health Services for Older Adults (MHSOA)

Public Service, Mental Health, Older People's Health


8:00 AM to 4:30 PM.


About the Service
Mental Health Services for Older Adults (MHSOA) is a service for service users aged 65 and over and is provided in both an inpatient and community setting. The service is provided on the North Shore, and in Rodney District and West Auckland.

MHSOA provides assessment, treatment and support to:
  • People with serious mental disorder, aged 65 or older, newly presenting to local mental health services or who have not been under the care of other local mental health services for two years
  • People of any age, with primary dementia and serious behavioural and/ or psychological symptoms and signs
  • People with pre-existing serious mental health disorders who would be better cared for by MHSOA, either because of significant medical co-morbidities or frailty, or (less commonly) due to psychological or social issues typical of those seen by MHSOA.


This team is part of the division of Specialty Medicine & Health of Older People. The MHSOA team maintains strong professional links to the Mental Health Services Group.

Inpatient Unit
Kingsley Mortimer Unit (Ward 12) – a 19 bed inpatient unit on the North Shore Hospital site that provides inpatient assessment and treatment for the three older adult community mental health teams.


Community Teams
There are three community teams – two on the North Shore covering Rodney District as well as North Shore and one in West Auckland – who work collaboratively with the inpatient teams.

The North & Rodney Teams are located at:
     9 Karaka Street
     North Shore
     Ph (09) 486 8920 ext 42805


The West Team is located at:
     Level 3, Snelgar Building
     Waitakere Hospital
     55-75 Lincoln Road
     Ph (09) 837 9100


The MHSOA Sub-acute Treatment and Rehabilitation (STaR) Team aims to support and enhance existing community care options to those older persons with a diagnosis of functional mental health disorder who require an intensive, flexible and mobile community-based service to maximise recovery and minimise disability.  The team is located at:

     Level 3, Snelgar Building
     Waitakere Hospital
     55-75 Lincoln Road
     Ph (09) 837 9100

Referral Expectations

Please telephone the Referral Screener for all requests, information and advice:

Tel:  (09) 486 8945 ext 43222 (8.00am - 4.30pm; Monday to Friday)

Email: (for referrals)


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

After hours, please contact your GP or the crisis teams on:

North: (09) 486 1491

West: (09) 822 8501


MHSOA North:

Off street parking is available at 9 Karaka Street, Takapuna.  Charges apply.

MHSOA West and MHSOA STaR teams: parking is available on the Waitakere hospital site. Charges apply.

Contact Details

This page was last updated at 12:26PM on January 18, 2022. This information is reviewed and edited by Waitematā DHB Mental Health Services for Older Adults (MHSOA).