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Counties Manukau Health Volunteers

Public Service, Other

Friends of the Emergency Department

This group of volunteers provides comfort, information and support of a non clinical nature to patients (and their relatives) while they are waiting for or undergoing treatment in the Emergency Department.

The general type of work involves:

  •  sitting with, listening to and talking with patients
  •  assisting relatives in family (whānau) rooms and supporting them if required
  •  keeping a reassuring eye on patients in the waiting room
  • offering a shoulder to cry on or a hand to hold
  • assisting with dependent (elderly) relatives or children
  • helping out with the delivery and serving of meals and cups of tea
  • assisting patients by finding them a magazine or the telephone 
  • help out with making beds
  • assisting with the general tidiness of public areas.

Key requirements of a volunteer are:

  • excellent communication skills
  • a compassionate and caring nature
  • tact and sensitivity
  • an appreciation of different cultures and age groups.

If you have what it takes to become a Friend of the Emergency Department, phone toll-free on 0800 St John (78 5646).

This page was last updated at 12:05PM on October 4, 2021.