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Waitematā DHB Child & Family Services

Public Service, Paediatrics, Community, Community Health


Waitematā DHB Child & Family Services

The Child & Family Service is a free community based primary health service providing support to children, young people and their families through a multidisciplinary health team.
The Child & Family team offers services to children 0-18yrs through two main service areas:
  • School/pre-school health – health education, health promotion, hearing and vision screening, child protection, referral management, responding to self-referrals, immunisation, epidemic response, specialist ear nursing.
  • Family support – parenting support and education, child protection, well child care.
The service employs:
  • Public Health Nurses
  • Medical Officer
  • Vision Hearing Technicians
  • Ear Nurses
  • Community Health Assistants
  • Child Health Social Workers

How do I access this service?


Referral Expectations

Please complete and submit the eReferral form which can be found on Medtech and My Practice.

  Contact details for referrals:

Child Health Referral Service 

Phone: 0800 247 333



  • Public Health Nurses

    Public Health Nurses (PHNs) are registered nurses who work with children aged 4 – 18, and their whānau, in school, home and community environments.… More

  • School-Based Immunisation Programme [SBIP]

    The  NZ Immunisation Schedule recommends vaccinations for students at 11 and 12 years of age.… More PDF

  • Medical Officer

    The Medical Officer is a general Medical Practitioner with a focus on child & adolescent health.  The Medical Officer provides a clinical oversight for the service, including organising and authorising standing orders. More

  • Vision Hearing Technicians

    Vision Hearing Technicians provide skilled screening for children and adolescents in pre-schools, schools, clinics and home settings.… More

  • Ear Nurses

    Ear Nurses are registered nurses with a community health background, who have undertaken training and developed expertise in the care of children with middle ear problems.… More

  • Community Health Assistants

    Community Health Assistants are multi-skilled, providing support and assistance to the Child & Family Team. … More

  • Child Health Social Workers

    Child Health Social Workers provide a consistent, comprehensive approach to support the well-being and protection of children and young people who may be at risk.  They accept referrals for children and young people who may potentially be at risk of neglect/abuse, behavioral concerns, or family/environmental issues which impact upon children… More

Services Provided

Family / whānau

  • Parenting education
  • Postnatal support
  • Support

Mother and child / Māmā and pēpi

  • Health checks
  • Immunisation
  • Parenting education
  • Postnatal support

Screening and prevention

  • Immunisation

Document Downloads

Contact Details

West Auckland ph: (09) 839 0000
North Shore ph: (09) 486 8996
Helensville ph: (09) 420 9450
Hibiscus Coast ph: (09) 427 0300
Warkworth ph: (09) 422 2700
Wellsford: contact Warkworth or West Auckland

Street Address

9 Karaka Street
North Shore City 0622

Waitakere Hospital
55-75 Lincoln Road

Hibiscus Coast Community Health Centre
136 Whangaparaoa Rd
Red Beach

This page was last updated at 12:22PM on January 18, 2022. This information is reviewed and edited by Waitematā DHB Child & Family Services.