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Persistent Pain Service | Southern

Public Service, Pain Management

Today

8:30 AM to 5:00 PM.

Description

The Persistent Pain Service is an outpatient service made up of specialist healthcare professionals experienced and trained in the management of long-term pain conditions. Persistent pain is classified as pain that has lasted more than three months and can affect all ages. All clinics and education sessions are held in the Fraser Services – Te Kākahu outpatient clinic in the Fraser Building at Dunedin Hospital, although telehealth is available if travel is a barrier.  It is really helpful if before being referred to the Persistent Pain Service you ask your referring doctor to include your email address or you contact the Persistent Pain Service administrator to give your email address if you have one. Please note that the administrator's phone is often diverted to voicemail. Please leave a detailed message and we will get back to you as soon as possible.

When the Persistent Pain Service receives your doctor's referral you will be sent a questionnaire. If your email address has been supplied this questionnaire will be emailed to you, if not it will be posted.  If you have access to the internet, you will find it much easier to complete the questionnaires on a tablet, laptop, PC or mobile phone via a personalised link to a website.  The paper copy posted in the envelope provided is acceptable, but slower to arrive at the Persistent Pain Service. Your referral cannot be accepted until the questionnaire is returned. These questionnaires are used in many Persistent Pain Services across New Zealand and Australia. As well as contact details the questionnaires give us information about how long you have had pain, how it started, and baseline information of how it has affected your lifestyle and wellbeing. These questionnaires are part of a holistic assessment process using internationally recognised validated assessment tools and form part of your clinical assessment. If, for whatever reason, you have difficulty filling out the questionnaire please contact the Persistent Pain Service or your GP office. It is also really important that you provide details of all medications. The questionnaires need to be returned before your referral can be triaged. 

The Dunedin Persistent Pain Service has treatment approaches that are evidence based and in line with worldwide trends in pain management. The mixture of specialised professionals provides a holistic approach to managing pain which can affect many aspects of a person’s life. The aim of the service, where possible, is to guide the patient towards independent management of their pain condition and to enable them to have a more fulfilling life.

Usually, rehabilitation strategies are as important or more important as medication approaches so education is provided in both individual and group settings. All suggested interventions are discussed with the patient to enable them to make an informed choice of direction.

The Persistent Pain Service team is innovative and keen to explore international advances in pain medicine and pain management, so from time to time new approaches will be tried or offered.

The Persistent Pain Service team comprises pain medicine specialists, Clinical Psychologists, Physiotherapists and Occupational Therapists.

Management of complex pain problems requires a multidisciplinary approach to:

·         prescribe and adjust medications.

·         provide education about the nature of the problem.

·         provide rehabilitation to improve quality of life and performance of daily activities. 

The Persistent Pain Team

  • Luciana Blaga, Senior Occupational Therapist
  • Tracy Hogarty, Physiotherapist
  • Jeff Ji, Physiotherapist
  • David Williams, Physiotherapist and Clinical Coordinator
  • Dr Genevieve Iversen PhD, Clinical Psychologist
  • Dr Liz Baker PhD, Consultant Clinical Psychologist
  • Lea Iddles, Psychologist
  • Specialist consultants below

Consultants

Referral Expectations

Your general practitioner can refer you to the Persistent Pain Service to obtain advice on the assessment and treatment of a pain condition. Many more people are referred than can be seen so please return questionnaires promptly to enable triage.

COVID 19

Due to the fluctuating situation sometimes, changes may be made to appointments to protect consumers and healthcare professionals. However, if you receive a waiting list letter asking you to phone for an appointment, please do so, and your place on the waiting list will be preserved.

Where possible follow up appointments of the Persistent Pain Service team may be conducted by telehealth or telephone if required. In person appointments are the usual situation for new appointments and most medical follow up appointments.

Fees and Charges Description

The Persistent Pain Service is funded by the Ministry of Health, so no charges apply. However, the Persistent Pain Service is not contracted by ACC so patients under the care of ACC need to be referred to an ACC provider.

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

Persistent Pain Service Clinics are held on varying days of the week depending on each clinician's committments with other services

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.

Procedures / Treatments

Pain Medicine

A pain doctor in a multidisciplinary persistent pain service plays a central role in the comprehensive management of chronic or persistent pain. Working alongside other specialists—like physiotherapists, psychologists, and occupational therapists — the pain physician brings medical expertise to diagnose, treat, and manage pain conditions that often have complex, multifactorial causes. Their responsibilities include: 1. Assessment and Diagnosis: Conduct thorough assessments to determine the underlying causes of persistent pain, which will involve taking a detailed medical history, a detailed life history (we try and learn as much about you as possible), sometimes performing physical exams, and ordering imaging studies or lab tests if needed. 2. Medical Management: Develop individualised pain management plans in combination with the rest of the team. Our area of expertise is medication and interventions, but we will encourage physical reactivation and lifestyle change as these are often the most effective treatments. Psychological support is also effective and often essential. We use a range of medications such as analgesics, anti-inflammatory drugs, antidepressants, or anticonvulsants. We also review and adjust these medications to optimise pain control while minimising side effects. We try and avoid long term opiates as evidence shows a worse outcome in persistent pain patients on long term opiates. 3. Interventional Procedures: One of our team can perform targeted interventions such as nerve blocks, inject Botox, or arrange medication infusions. These procedures are not commonly done but can provide significant pain relief for certain conditions and complement other treatment modalities. 4. Coordination with Other Specialists: Collaborate closely with other members of the pain team to ensure a holistic approach. This may involve coordinating with physiotherapists for movement-based therapy, psychologists for cognitive-behavioural interventions, and occupational therapists for support in lifestyle adjustments. Furthermore, coordination with other specialists from outside of the pain team may be needed, such as Orthopaedics or Gynaecology specialists. 5. Patient Education and Self-Management: Educate patients about their condition, helping them understand the complex nature of persistent pain, and help them understand the role of various therapies and lifestyle adjustments in managing persistent pain. We also guide patients in self-management strategies, which are crucial for long-term relief. 6. Monitoring and Outcome Evaluation: Regularly monitor the patient’s progress, adjusting treatment plans based on response and emerging needs. Pain doctors use outcome measures (such as the ePPOc questionnaire) and feedback to ensure that the treatment approach remains effective and in line with the patient’s goals. By combining medical expertise with a collaborative, interdisciplinary approach, pain doctors help patients achieve better pain control, improve functionality, and enhance quality of life in the face of persistent pain.

A pain doctor in a multidisciplinary persistent pain service plays a central role in the comprehensive management of chronic or persistent pain. Working alongside other specialists—like physiotherapists, psychologists, and occupational therapists — the pain physician brings medical expertise to diagnose, treat, and manage pain conditions that often have complex, multifactorial causes. Their responsibilities include:

1.     Assessment and Diagnosis: Conduct thorough assessments to determine the underlying causes of persistent pain, which will involve taking a detailed medical history, a detailed life history (we try and learn as much about you as possible), sometimes performing physical exams, and ordering imaging studies or lab tests if needed.

2.     Medical Management: Develop individualised pain management plans in combination with the rest of the team. Our area of expertise is medication and interventions, but we will encourage physical reactivation and lifestyle change as these are often the most effective treatments. Psychological support is also effective and often essential. We use a range of medications such as analgesics, anti-inflammatory drugs, antidepressants, or anticonvulsants. We also review and adjust these medications to optimise pain control while minimising side effects. We try and avoid long term opiates as evidence shows a worse outcome in persistent pain patients on long term opiates.

3.      Interventional Procedures: One of our team can perform targeted interventions such as nerve blocks, inject Botox, or arrange medication infusions. These procedures are not commonly done but can provide significant pain relief for certain conditions and complement other treatment modalities.

4.     Coordination with Other Specialists: Collaborate closely with other members of the pain team to ensure a holistic approach. This may involve coordinating with physiotherapists for movement-based therapy, psychologists for cognitive-behavioural interventions, and occupational therapists for support in lifestyle adjustments. Furthermore, coordination with other specialists from outside of the pain team may be needed, such as Orthopaedics or Gynaecology specialists.

5.     Patient Education and Self-Management: Educate patients about their condition, helping them understand the complex nature of persistent pain, and help them understand the role of various therapies and lifestyle adjustments in managing persistent pain. We also guide patients in self-management strategies, which are crucial for long-term relief.

6.     Monitoring and Outcome Evaluation: Regularly monitor the patient’s progress, adjusting treatment plans based on response and emerging needs. Pain doctors use outcome measures (such as the ePPOc questionnaire) and feedback to ensure that the treatment approach remains effective and in line with the patient’s goals.

By combining medical expertise with a collaborative, interdisciplinary approach, pain doctors help patients achieve better pain control, improve functionality, and enhance quality of life in the face of persistent pain.

 

Pain Physiotherapy

Physiotherapy at the Persistent Pain Service is guided by the biopsychosocial model, which considers the relationship between physical, emotional, and social factors in understanding and treating pain. Physiotherapists undertake full assessments and treatment planning with patients and aim to improve activity tolerance, confidence, function and quality of life. Patients should expect to learn strategies which enable them to develop self-management of their persisting pain. Core physiotherapy techniques Assessment and diagnosis of musculoskeletal conditions Goal setting Pain Neuroscience Education with a focus on reassurance and education about the thoughts and feelings that may be associated with individuals' pain experience Structured and tailored exercise prescription Graded exposure therapy Sleep education Adjunct physiotherapy techniques (as required) Mobility aid prescription and education Movement pattern re-education Manual therapy or acupuncture, where appropriate TENS (Transcutaneous Electrical Nerve Stimulation) Mindfulness and breathing exercises Graded Motor Imagery (Desensitisation and mirror therapy)

Physiotherapy at the Persistent Pain Service is guided by the biopsychosocial model, which considers the relationship between physical, emotional, and social factors in understanding and treating pain. Physiotherapists undertake full assessments and treatment planning with patients and aim to improve activity tolerance, confidence, function and quality of life.

Patients should expect to learn strategies which enable them to develop self-management of their persisting pain.

Core physiotherapy techniques

  • Assessment and diagnosis of musculoskeletal conditions
  • Goal setting
  • Pain Neuroscience Education with a focus on reassurance and education about the thoughts and feelings that may be associated with individuals' pain experience
  • Structured and tailored exercise prescription
  • Graded exposure therapy
  • Sleep education

Adjunct physiotherapy techniques (as required)

  • Mobility aid prescription and education
  • Movement pattern re-education
  • Manual therapy or acupuncture, where appropriate
  • TENS (Transcutaneous Electrical Nerve Stimulation)
  • Mindfulness and breathing exercises
  • Graded Motor Imagery (Desensitisation and mirror therapy)
Patient Education Programme (PEP)

This is a group programme for people who find persistent pain interferes with their ability to lead a normal life. PEP is a six-week programme developed to help you decide what’s important to you, and to support you to take the next best steps towards being yourself again. People attend the programme once a week (9:30am -12:30pm). Each group is limited to 10 people. Although delivered as a group programme, people will have an individualised treatment plan and clear goals that they are working towards. A typical session Consists of education, discussion and feedback from group members, and exercise. Topics explored include understanding pain, managing activity, value identification, sleep, goal setting, and more. Participants are encouraged to contribute to the discussion. Each session includes mindfulness practice. Why do we use a group approach? Persistent pain can be a socially isolating experience with family, friends and even treating medical teams not understanding how difficult it can be or, to put it other words, they just don’t “get it”. In the group you will be able to meet other people in the same boat as you, who are managing pain that hasn’t gone away who are trying to figure out how to live their lives. People who understand what you mean when you say your pain still hasn’t changed. Group programmes also give people the opportunity to share information and learn from one another. Who do we help? The programme aims to help people with: Pain lasting more than three months. No further medical/surgical investigations or treatments planned. Not requiring urgent psychiatric treatment. No primary drug or alcohol problem. Ongoing interference of activities of daily living due to pain. How can the patient education programme help you? PEP may help if pain is interfering with your attempts to maintain normal daily activities or work. You may feel you are managing quite well, but other ideas and strategies may help to continue your improvement. PEP may help you regain control over your life and achieve your goals despite having pain.

This is a group programme for people who find persistent pain interferes with their ability to lead a normal life. PEP is a six-week programme developed to help you decide what’s important to you, and to support you to take the next best steps towards being yourself again. People attend the programme once a week (9:30am -12:30pm).  

Each group is limited to 10 people. Although delivered as a group programme, people will have an individualised treatment plan and clear goals that they are working towards. 

A typical session
Consists of education, discussion and feedback from group members, and exercise. Topics explored include understanding pain, managing activity, value identification, sleep, goal setting, and more. Participants are encouraged to contribute to the discussion. Each session includes mindfulness practice. 

Why do we use a group approach?
Persistent pain can be a socially isolating experience with family, friends and even treating medical teams not understanding how difficult it can be or, to put it other words, they just don’t “get it”. In the group you will be able to meet other people in the same boat as you, who are managing pain that hasn’t gone away who are trying to figure out how to live their lives. People who understand what you mean when you say your pain still hasn’t changed. Group programmes also give people the opportunity to share information and learn from one another.

Who do we help?
The programme aims to help people with: 

  • Pain lasting more than three months.
  • No further medical/surgical investigations or treatments planned.
  • Not requiring urgent psychiatric treatment.
  • No primary drug or alcohol problem.
  • Ongoing interference of activities of daily living due to pain.


How can the patient education programme help you?
PEP may help if pain is interfering with your attempts to maintain normal daily activities or work. You may feel you are managing quite well, but other ideas and strategies may help to continue your improvement. PEP may help you regain control over your life and achieve your goals despite having pain.

iSelf Help - online group programme

iSelf-Help is an online group programme for people who find persistent pain interferes with their ability lead a normal life. It is a 12-week programme developed to help you decide what’s important to you, and to support you to take the next best steps towards being yourself again. People attend the programme twice a week on Mondays and Wednesdays (1:30pm -2:30pm). Mondays are with a peer support facilitator who has a lived experience of persistent pain, and Wednesdays are with clinicians from the persistent pain service. Although delivered as a group programme, people will have an individualised treatment plan and clear goals that they are working towards. A typical session Consists of education, discussion and feedback from group members, and exercise. Topics explored include understanding pain, managing activity, value identification, sleep, goal setting, and more. Participants are encouraged to contribute to the discussion. Each session starts with a review/reflection on previous content. Participants also have access to online resources. Why do we use a group approach? Living with persistent pain can be a socially isolating experience with family, friends and even treating professionals not understanding how difficult it can be or, to put it other words, they just don’t “get it”. In the group you will be able to meet others who are managing pain that hasn’t gone away or hasn’t changed much, who are also trying to figure out how to live their lives. Groups programmes also give people the opportunity to share information and learn from one another. Programme staff Staff have extensive experience in pain management. The team includes a peer facilitator, psychologists, physiotherapists, and occupational therapists. Who do we help? The programme aims to help people with: Pain lasting more than three months. No further medical/surgical investigations or treatments planned. Not requiring urgent psychiatric treatment. No primary drug or alcohol problem. Ongoing interference of activities of daily living due to pain. How can the iSelf-Help education programme help you? It may help if pain is interfering with your attempts to maintain normal daily activities or work. You may feel you are managing quite well, but other ideas and strategies may help to continue your improvement. iSelf-Help may help you regain control over your life and achieve your goals despite having pain. iSelf -Help is targeted to those who cannot travel to Dunedin or take significant time off work during the day to attend the in-person group.

iSelf-Help is an online group programme for people who find persistent pain interferes with their ability lead a normal life. It is a 12-week programme developed to help you decide what’s important to you, and to support you to take the next best steps towards being yourself again. People attend the programme twice a week on Mondays and Wednesdays (1:30pm -2:30pm). Mondays are with a peer support facilitator who has a lived experience of persistent pain, and Wednesdays are with clinicians from the persistent pain service. Although delivered as a group programme, people will have an individualised treatment plan and clear goals that they are working towards.

A typical session
Consists of education, discussion and feedback from group members, and exercise. Topics explored include understanding pain, managing activity, value identification, sleep, goal setting, and more. Participants are encouraged to contribute to the discussion. Each session starts with a review/reflection on previous content. Participants also have access to online resources.

Why do we use a group approach?
Living with persistent pain can be a socially isolating experience with family, friends and even treating professionals not understanding how difficult it can be or, to put it other words, they just don’t “get it”. In the group you will be able to meet others who are managing pain that hasn’t gone away or hasn’t changed much, who are also trying to figure out how to live their lives. Groups programmes also give people the opportunity to share information and learn from one another.

Programme staff
Staff have extensive experience in pain management. The team includes a peer facilitator, psychologists, physiotherapists, and occupational therapists. 

Who do we help?
The programme aims to help people with:

  • Pain lasting more than three months.
  • No further medical/surgical investigations or treatments planned.
  • Not requiring urgent psychiatric treatment.
  • No primary drug or alcohol problem.
  • Ongoing interference of activities of daily living due to pain.

How can the iSelf-Help education programme help you?
It may help if pain is interfering with your attempts to maintain normal daily activities or work. You may feel you are managing quite well, but other ideas and strategies may help to continue your improvement. iSelf-Help may help you regain control over your life and achieve your goals despite having pain. iSelf -Help is targeted to those who cannot travel to Dunedin or take significant time off work during the day to attend the in-person group.

Group Exercise Class

The Persistent Pain Service offers a group exercise class on Friday mornings from 9am to 10am. All participants have an individualised programme that is designed by the physiotherapy team and is tailored to their specific needs and abilities. The supportive environment encourages motivation and accountability, making it easier to maintain a regular routine. Exercising with others can reduce the feelings of isolation that persistent pain can cause through sharing your journey, challenges, and successes. The group setting also allows for the exchange of tips and coping strategies, as members support each other. This blend of personal and collective experiences can boost motivation, improve adherence to exercise routines, and create a positive atmosphere that enhances overall wellbeing.

The Persistent Pain Service offers a group exercise class on Friday mornings from 9am to 10am.

All participants have an individualised programme that is designed by the physiotherapy team and is tailored to their specific needs and abilities. The supportive environment encourages motivation and accountability, making it easier to maintain a regular routine. Exercising with others can reduce the feelings of isolation that persistent pain can cause through sharing your journey, challenges, and successes. The group setting also allows for the exchange of tips and coping strategies, as members support each other. This blend of personal and collective experiences can boost motivation, improve adherence to exercise routines, and create a positive atmosphere that enhances overall wellbeing.
Mindfulness for Pain Group

Numerous studies suggest mindfulness is a key pain coping skill. This 8-week course is for patients who have a basic understanding of mindfulness but would like to better understand how to use it to support their pain management. Members can expect to learn through in-session discussion and practice, and daily home practice.

Numerous studies suggest mindfulness is a key pain coping skill.  This 8-week course is for patients who have a basic understanding of mindfulness but would like to better understand how to use it to support their pain management.  Members can expect to learn through in-session discussion and practice, and daily home practice.  
Pain Interpersonal Process Group

One of the most difficult parts of coping with chronic pain is its impact on relationships. Being in a group with others who understand the lived experience of having chronic pain can be very useful. In this ongoing weekly ongoing group, members will be invited to engage with each other in a manner that focuses on interpersonal process. This means the group leaders help members use their interactions with each other to learn more about themselves and their interpersonal patterns. Patients often report benefits from the group that extend to their everyday lives and personal relationships.

One of the most difficult parts of coping with chronic pain is its impact on relationships.  Being in a group with others who understand the lived experience of having chronic pain can be very useful.  In this ongoing weekly ongoing group, members will be invited to engage with each other in a manner that focuses on interpersonal process.  This means the group leaders help members use their interactions with each other to learn more about themselves and their interpersonal patterns.  Patients often report benefits from the group that extend to their everyday lives and personal relationships.

List of Suggested Internet Resources

Mind Retrain Pain Foundation Illustrated by modular explanations about pain & various aspects affected by pain- Chronic pain | Healthify Multiple resources & information on pain management/videos/apps Pain resource: 'Navigating Pain' - New Zealand Pain Society A team of health professionals from the New Zealand Pain Society, including physiotherapists, psychologists, nurses, doctors and occupational therapists have put together this booklet to help you understand what you can do to manage your pain. painTRAINER Is an interactive, online program based on scientific research that teaches you effective strategies to manage your pain. Chronic Pain | Pain Management Network Youth pain bytes, modules of information on common aspects affected by pain, supported by short video presentations. Tame the Beast Education tool that aims to inspire research-based action in the treatment of chronic pain. mycuppajo.com - Joletta Belton - Lived experience advocate Jo Belton - “Making sense of pain through science and stories. Bridging the gap between patients and health professionals.” Pain Self-Management by Pete Moore | The Pain Toolkit The Pain Toolkit is an interactive and simple information booklet, that provides readers or listeners with handy tips and skills to support people along the way to self-managing their pain or long-term health condition. Recovery Strategies The book is designed to help therapists and patients deal with injuries and persistent pain Pain Science Education Podcast with Dr Joe Tatta Mindfulness Apps Self-Compassion by Kristin Neff

Mind Retrain Pain Foundation
Illustrated by modular explanations about pain & various aspects affected by pain- 

Chronic pain | Healthify
Multiple resources & information on pain management/videos/apps 

Pain resource: 'Navigating Pain' - New Zealand Pain Society
A team of health professionals from the New Zealand Pain Society, including physiotherapists, psychologists, nurses, doctors and occupational therapists have put together this booklet to help you understand what you can do to manage your pain.

painTRAINER
Is an interactive, online program based on scientific research that teaches you effective strategies to manage your pain.

Chronic Pain | Pain Management Network
Youth pain bytes, modules of information on common aspects affected by pain, supported by short video presentations.

Tame the Beast
Education tool that aims to inspire research-based action in the treatment of chronic pain.

mycuppajo.com - Joletta Belton - Lived experience advocate
Jo Belton - “Making sense of pain through science and stories. Bridging the gap between patients and health professionals.”

Pain Self-Management by Pete Moore | The Pain Toolkit
The Pain Toolkit is an interactive and simple information booklet, that provides readers or listeners with handy tips and skills to support people along the way to self-managing their pain or long-term health condition.

Recovery Strategies
The book is designed to help therapists and patients deal with injuries and persistent pain

Pain Science Education Podcast with Dr Joe Tatta

Mindfulness Apps 

Self-Compassion by Kristin Neff

Video Resources

Brainman Understanding Pain in Less Than 5 Minutes Brainman Chooses Brainman Stops his Opioids Why Things Hurt

Brainman Understanding Pain in Less Than 5 Minutes

 

Brainman Chooses

 

Brainman Stops his Opioids



Why Things Hurt



Visiting Hours

We do not offer walk-in services. Please phone our service prior to arrange an appointment, unless you have been told by our team to come in.

Parking

Parking can be challenging. There is a drop off zone at the front of the Fraser Building at 464 Cumberland Street. Limited outpatient parking is also available in the carpark across the road and underneath the Oncology building accessed from Cumberland St.  Please leave an indication of your appointment on the dashboard. It is advisable to allow plenty of time before your appointment to find a carpark.

Contact Details

464 Cumberland Street, Dunedin

Dunedin - South Otago

8:30 AM to 5:00 PM.



Fraser Building, 464 Cumberland Street
Dunedin Central
Dunedin
Otago 9016

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Street Address

Fraser Building, 464 Cumberland Street
Dunedin Central
Dunedin
Otago 9016

Postal Address

Te Whatu Ora - Southern
Private Bag 1921
Dunedin Hospital
Dunedin 9054
New Zealand

This page was last updated at 12:36PM on November 20, 2024. This information is reviewed and edited by Persistent Pain Service | Southern.