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Mercy Hospice

Public Service, Palliative Care, Cancer Network Group, Community Health


MERCY HOSPICE (MH)  is the provider of specialist palliative care services for people living within the Auckland District Health Board (ADHB) area.  We provide palliative care and support to patients and their whānau wherever they live, whether it be in their homes or in residential care. We also provide palliative care within our 13-bed hospice inpatient unit at College Hill Ponsonby.
Mercy Hospice services are partially funded by ADHB but with significant funding being raised by the hospice fundraising team and community shops. All Mercy Hospice services are available at no cost to all people in our community with palliative care needs.
Mercy Hospice embraces the diversity within our community and provides a safe and welcoming service to people of all religions, ethnicity, culture and gender diversity.
What is Palliative Care?
Palliative or hospice care provides support for patients and whānau confronted with illness that is life-limiting. A palliative care approach aims to improve quality of life by addressing social, psychological and spiritual needs as well as physical needs such as managing pain and other distressing symptoms.
When is Palliative Care Helpful?
Palliative care may help at any stage of a life-limiting illness when there are significant physical, psychological or social problems. Palliative care and support is available from MH Community Teams visiting patients at home or in residential care settings and within the Mercy Hospice Inpatient Unit.
There is also a separate specialist palliative care team based within Auckland City Hospital who attend patients with palliative care needs within the hospital.
Who Provides Palliative Care when you are Living at Home or in Residential Care?
General Practitioners and the primary care team, such as District Nurses, provide palliative care for most people living at home.  In residential care facilities, their Medical Officers and Nurses provide most palliative care. However if the person's palliative care needs become more complex, then Mercy Hospice Nurses, Doctors and Allied Health Practitioners may become involved to assist the GPs or Residential Care doctors and nurses, to meet the palliative care needs.


How do I access this service?


Patients may be referred to Mercy Hospice by their General Practitioner, Nurse Practitioner, Private Medical Specialist or Hospital Service. Referrals are currently received by emails or fax, but a more…


Referral Expectations

Mercy Hospice receives referrals from General Practitioners, Medical Specialists, Medical Officers / Nurse Practitioners in residential care facilities, Auckland City Hospital Ward Teams and Community Palliative Care nurses following consultation with the patient's GP.


Mercy Hospice services are free to people in our area that have a palliative diagnosis and require specialist palliative services. We are partially funded by ADHB but require extensive annual fundraising efforts to continue to provide high level palliative services to the people in our area.


61 College Hill, Ponsonby, Auckland

Mercy Hospice service includes:

- full 24/7 onsite nursing, medical and allied health care to people admiited into our 13 bed inpatient unit

- full 24/7 access by phone to nursing advice

- full 24/7 access by phone (Doctor Direct Line) to MH medical specialist advice ** exclusively for GPs, Medical Officers in care facilities, Nurse Practitioners, other medical specialists

- home visits by MH community nurses 7:00 to 22:00,  7 days a week, dependent on patient needs

- home visits by MH community doctors, on request of GPs or Medical Officers (Residential Care Facilities)

- home visits by MH allied health team, 8:00 to 


Mercy Hospice Inpatient Unit Visiting Hours:

Generally visitors are welcome at Mercy Hospice during daylight hours. Close whānau have access to their family member 24/7 if there is a need and with consideration of all patients being cared for in the unit at that time. 

Procedures / Treatments

  • Inpatient Unit

    The 13-bed hospice inpatient unit is at 61 College Hill, Ponsonby.… More

  • Community Palliative Care Team

    The Community Palliative Care Team is multidisciplinary and consists of:
    1.… More

  • Family Support (Allied Health) Team

    The Family Support Team includes Social Workers, Kaiatawhai, Counsellors, Spiritual Liaison, Chinese Liaison  and Occupational Therapist, and provides for patients, family and whanau the following services:… More

  • Mercy Hospice Volunteer Team

    Hospice Volunteers provide extensive service in many areas including:

    support for patients and whanau in the inpatient unit, particularly managing the tea/coffee and drinks trolleys while providing friendly interaction… More

  • Palliative Medicine Specialists (Senior Medical Officers)

    Mercy Hospice Palliative Medical Specialists provide:

    medical care for the patients in the inpatient unit… More

Services Provided

End of life care

Hospice and palliative care services

  • Community palliative care service
  • Hospice
  • Palliative residential/carer support

Wheelchair Access


Visiting Hours

  • Generally 10am to 8pm every day but depends on the needs of the patient and whānau
  • Consideration of patient rest time between 12 noon to 2pm, with close family present only
  • For the latest visitor information please visit https://mercyhospice.org.nz/about-us/keeping-your-loved-ones-safe/

Travel Directions

The hospice is at 61 College Hill, Ponsonby, half way up College Hill on the right from Victoria Park.

Motorway access is via the Nelson St off-ramp from the Southern and Northwestern Motorways and via the Fanshawe St exit from the Northern Motorway.

There is an Inner City Link bus stop at the entrance gate to Mercy Hospice.

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Public Transport

The hospice is on the LINK bus route. For a journey planner please visit the Auckland Transport site.

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On-site parking is available for families and visitors - use College Hill entrance.


Mercy Hospice has experienced Clinical Pharmacists on staff working with clinicians to maintain an excellent standard of prescribing and medication management. 

We do not have a Pharmacy service that dispenses to the public.


For information on travel directions, public transport and parking, please click here

Supporting the Hospice
Hospice services are partly funded by the Auckland DHB and are provided at no cost to patients. Support and contributions from the community are always welcome.

For ways you may help please contact Mercy Hospice Volunteer Coordinator or Fundraising Team          (09 3615966).


Hospice Shops (Physical + Online)
There are nine MERCY HOSPICE shops at:

  • 300 Ponsonby Rd, Ponsonby
  • 453 Mt Eden Rd, Mt Eden
  • The Arcade, Pt Chevalier
  • 188 Ladies Mile, Ellerslie (Clothing/general goods and Furniture/electrical)
  • 728 Manukau Rd, Royal Oak (opposite Pak 'N Save)
  • 560 Blockhouse Bay Rd, Blockhouse Bay
  • 22 Stoddard Rd, Mt Roskill
  • 320 Remuera Rd, Remuera

You can also safely shop ONLINE via https://mercyhospiceshop.co.nz/
or our TradeMe Shop https://www.trademe.co.nz/a/search?member_listing=6481303&bof=Vo6xg9fh

Support of  hospice shops enables “Second hand goods to be turned into first class care”.


Central Auckland

Contact Details

61 College Hill

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Street Address

61 College Hill

Postal Address

P O Box 47693
Auckland 1144

This page was last updated at 12:16PM on March 15, 2022. This information is reviewed and edited by Mercy Hospice.