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Koropiko (Mental Health Services for Older People) | Counties Manukau
Public Service, Psychiatry, Older People's Health, Mental Health
Today
Description
Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.
Koropiko Mental Health Services for Older People are skilled in looking after the mental health needs people aged 65 years of age or over.
Our service has two main aims:
- To improve the health of older people, in partnership with the individual, their family, whaanau and/or carers
- To provide treatment and support that promotes independence and utilises older peoples’ strengths.
For information on mental health services for adults under 65 visit Counties Manukau Health Adult Mental Health
Who Do We See?
We provide mental health services and support to people aged 65 and over. We see people with a range of mental health concerns, as well as medical conditions that affect their emotional wellbeing.
Where Will We See You?
We provide support to older people and their whaanau in a range of locations. Our community services team visit people where they live, be it their own home, family home or other facility. Some people may be invited to attend doctor clinics in Pukekohe or Waiuku.
The inpatient ward attached to our service is Ward 43- MHSOP Inpatients. This is a small ward in Tiaho Mai at Middlemore Hospital for people who require specialist assessment and treatment for moderate to severe mental health disorders. This is a short-stay service, with most people staying around 3 weeks.
Staff
Who Are We?
Our team consists of staff from a wide variety of backgrounds who are skilled in supporting older people, their whaanau and communities. Our team includes:
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Our team is supported by administration staff and a team manager.
Referral Expectations
Who Can Refer?
We accept referrals from all parts of the community, including:
- Health professionals and GPs
- Community services
- Aged care facilities
- People with mental health concerns and their families.
To be referred to adult mental health services you must meet the following criteria:
- Be an adult aged 65 or older experiencing significant mental health problems which cannot be managed within local community resources. (Note: we are able to support people under 65 year of age if they would benefit from our service.)
- Live most of the week in the Counties Manukau area
- Be a New Zealand resident or be eligible for publicly funded healthcare.
Referral Process
- General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice.
- Other Referrers: Please complete the referral form and send it to . We also accept referrals via phone at (09) 270 9797.
- Contact the us at (09) 270 9797 if you would like to discuss the referral or ask any questions about our service.
For urgent after-hours support please contact 0800 775 222, or phone (09) 270 9797 at any time.
If you need immediate help call 111.
What Happens Next?
- Referrals are reviewed by our triage team.
- We may contact you or your whaanau/family to find out more about your situation and how we may help.
- With your consent we may contact the referrer or other services involved in your care.
- If your referral is accepted we will contact you with details of the team who will be supporting you.
- If your referral is not accepted we will suggest alternative services or community supports that will help.
Fees and Charges Categorisation
Free
Fees and Charges Description
Our service is free of charge for people entitled to free health care in New Zealand.
Hours
| Mon – Fri | 8:00 AM – 5:00 PM |
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If you need urgent help outside these hours please ring 0800 775 222
Services
If you are feeling anxious, down, not sleeping or generally just not feeling yourself the best person to talk to is your GP. If you don't have a GP click here to find one close to your home. If your GP thinks that you would benefit from specialised services they will refer you to Koropiko Mental Health Services for Older People. Your GP may also recommend you contact one of the many NGO Mental Health and Addiction Services in your area. NGOs (Non-government organisations) are non-profit, independent, community organisations that provide support to people who have experienced or are experiencing mental illness. There are a wide variety of different services available but all aim to assist you on their journey to wellness and to maintain your quality of life. If you feel alone or need someone to talk to there are a number of helplines you can call to discuss your concerns and learn about ways you can get help. These include: Free call or text 1737 any time Lifeline - 0800 543 354 Depression Helpline – 0800 111 757 Click here for a full list of helplines in New Zealand
If you are feeling anxious, down, not sleeping or generally just not feeling yourself the best person to talk to is your GP. If you don't have a GP click here to find one close to your home. If your GP thinks that you would benefit from specialised services they will refer you to Koropiko Mental Health Services for Older People. Your GP may also recommend you contact one of the many NGO Mental Health and Addiction Services in your area. NGOs (Non-government organisations) are non-profit, independent, community organisations that provide support to people who have experienced or are experiencing mental illness. There are a wide variety of different services available but all aim to assist you on their journey to wellness and to maintain your quality of life. If you feel alone or need someone to talk to there are a number of helplines you can call to discuss your concerns and learn about ways you can get help. These include: Free call or text 1737 any time Lifeline - 0800 543 354 Depression Helpline – 0800 111 757 Click here for a full list of helplines in New Zealand
If you are feeling anxious, down, not sleeping or generally just not feeling yourself the best person to talk to is your GP. If you don't have a GP click here to find one close to your home. If your GP thinks that you would benefit from specialised services they will refer you to Koropiko Mental Health Services for Older People.
Your GP may also recommend you contact one of the many NGO Mental Health and Addiction Services in your area. NGOs (Non-government organisations) are non-profit, independent, community organisations that provide support to people who have experienced or are experiencing mental illness. There are a wide variety of different services available but all aim to assist you on their journey to wellness and to maintain your quality of life.
If you feel alone or need someone to talk to there are a number of helplines you can call to discuss your concerns and learn about ways you can get help. These include:
- Free call or text 1737 any time
- Lifeline - 0800 543 354
- Depression Helpline – 0800 111 757
Click here for a full list of helplines in New Zealand
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites: In Crisis? - Mental Health Foundation Suicide Prevention - Le Va If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines Lifeline - 0800 543 354 Youthline - 0800 376 633 Samaritans - 0800 726 666 If you feel you or someone else is at risk of harm call 111.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites: In Crisis? - Mental Health Foundation Suicide Prevention - Le Va If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines Lifeline - 0800 543 354 Youthline - 0800 376 633 Samaritans - 0800 726 666 If you feel you or someone else is at risk of harm call 111.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites:
If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines
- Lifeline - 0800 543 354
- Youthline - 0800 376 633
- Samaritans - 0800 726 666
If you feel you or someone else is at risk of harm call 111.
If you would like to find out more about mental health concerns, including those affecting older people, please visit the Mental Health Foundation website.
If you would like to find out more about mental health concerns, including those affecting older people, please visit the Mental Health Foundation website.
If you would like to find out more about mental health concerns, including those affecting older people, please visit the Mental Health Foundation website.
When you use health services you are protected by a number of rights. These rights include (but are not limited to): Respect and privacy Confidentiality Fair treatment Acceptance of your beliefs and practices Dignity and independence Information to enable you to make choices about the treatment you receive To have your questions answered Choice about participation in teaching and research To have your complaints taken seriously. These are explained in full in The Code of Health & Disability Services Consumers' Rights. If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to: Health & Disability Commissioner Telephone (09) 373 3556 or 0800 11 22 33 Privacy Commissioner Telephone (09) 302 8655 or 0800 80 39 09 Counties Manukau Health Complaints and Feedback Procedure At Counties Manukau Health we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed. Click here to submit your feedback online. Alternatively you can download and print the patient Feedback Form.
When you use health services you are protected by a number of rights. These rights include (but are not limited to): Respect and privacy Confidentiality Fair treatment Acceptance of your beliefs and practices Dignity and independence Information to enable you to make choices about the treatment you receive To have your questions answered Choice about participation in teaching and research To have your complaints taken seriously. These are explained in full in The Code of Health & Disability Services Consumers' Rights. If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to: Health & Disability Commissioner Telephone (09) 373 3556 or 0800 11 22 33 Privacy Commissioner Telephone (09) 302 8655 or 0800 80 39 09 Counties Manukau Health Complaints and Feedback Procedure At Counties Manukau Health we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed. Click here to submit your feedback online. Alternatively you can download and print the patient Feedback Form.
When you use health services you are protected by a number of rights. These rights include (but are not limited to):
- Respect and privacy
- Confidentiality
- Fair treatment
- Acceptance of your beliefs and practices
- Dignity and independence
- Information to enable you to make choices about the treatment you receive
- To have your questions answered
- Choice about participation in teaching and research
- To have your complaints taken seriously.
These are explained in full in The Code of Health & Disability Services Consumers' Rights.
If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:
Health & Disability Commissioner
Telephone (09) 373 3556 or 0800 11 22 33
Privacy Commissioner
Telephone (09) 302 8655 or 0800 80 39 09
Counties Manukau Health Complaints and Feedback Procedure
At Counties Manukau Health we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.
Click here to submit your feedback online.
Alternatively you can download and print the patient Feedback Form.
Counties Manukau Health promotes good health and is committed to the Smokefree Policy. At all of our locations: All outdoor areas are smoke free All indoor areas are smoke free. The Smokefree Policy applies to: All patients All visitors All staff (including contracted workers). Counties Manukau Health provides a smoking cessation service. If you are (or have recently been) a patient at Middlemore Hospital, Manukau SuperClinic or any of our outreach clinics, then you can be referred to this service. Ask any staff member who has been involved in your care to refer you. For more information about CMH Living Smokefree Service and how they can assist you to quit smoking click here.
Counties Manukau Health promotes good health and is committed to the Smokefree Policy. At all of our locations: All outdoor areas are smoke free All indoor areas are smoke free. The Smokefree Policy applies to: All patients All visitors All staff (including contracted workers). Counties Manukau Health provides a smoking cessation service. If you are (or have recently been) a patient at Middlemore Hospital, Manukau SuperClinic or any of our outreach clinics, then you can be referred to this service. Ask any staff member who has been involved in your care to refer you. For more information about CMH Living Smokefree Service and how they can assist you to quit smoking click here.
Counties Manukau Health promotes good health and is committed to the Smokefree Policy. At all of our locations:
- All outdoor areas are smoke free
- All indoor areas are smoke free.
The Smokefree Policy applies to:
- All patients
- All visitors
- All staff (including contracted workers).
Counties Manukau Health provides a smoking cessation service. If you are (or have recently been) a patient at Middlemore Hospital, Manukau SuperClinic or any of our outreach clinics, then you can be referred to this service. Ask any staff member who has been involved in your care to refer you.
For more information about CMH Living Smokefree Service and how they can assist you to quit smoking click here.
Programmes
How Do We Help? We offer a range of support and treatments, including: Home based treatment and support Specialised and comprehensive assessments Medications Psychotherapy Liaison with other services Advice & support for carers and/or family/whaanau Admission to Ward 43- MHSOP Inpatients, our specialist inpatient assessment & treatment ward if required Education and advocacy in mental health services for older people Help with issues around bereavement, elder abuse, driving risks, residential home placement and legal competency assessments. We use a team based approach to guide your care. Because our multi-disciplinary team includes staff with a variety of skills and experiences we will often see you in pairs. Our aim is to improve your quality of life by building on your strengths and addressing any challenges. We work in partnership with you, your family/whānau and a variety of services, to achieve these goals. Want To Talk? Sometimes it can help to talk to someone who knows what you’re going through. If you would like to talk to someone with lived experience of mental health and or addictions, contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. For urgent after-hours support please contact 0800 775 222, or phone (09) 270 9797 at any time. If you need immediate help call 111. Want To Find Out More? For more information please download our service brochure. If you want to find out more about mental health issues and support for older New Zealanders there are some great websites you can visit, including: Mental Health Foundation of New Zealand Age Concern ElderNet Depression.org.nz Alzheimers New Zealand Healthpoint Health Navigator New Zealand
How Do We Help? We offer a range of support and treatments, including: Home based treatment and support Specialised and comprehensive assessments Medications Psychotherapy Liaison with other services Advice & support for carers and/or family/whaanau Admission to Ward 43- MHSOP Inpatients, our specialist inpatient assessment & treatment ward if required Education and advocacy in mental health services for older people Help with issues around bereavement, elder abuse, driving risks, residential home placement and legal competency assessments. We use a team based approach to guide your care. Because our multi-disciplinary team includes staff with a variety of skills and experiences we will often see you in pairs. Our aim is to improve your quality of life by building on your strengths and addressing any challenges. We work in partnership with you, your family/whānau and a variety of services, to achieve these goals. Want To Talk? Sometimes it can help to talk to someone who knows what you’re going through. If you would like to talk to someone with lived experience of mental health and or addictions, contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. For urgent after-hours support please contact 0800 775 222, or phone (09) 270 9797 at any time. If you need immediate help call 111. Want To Find Out More? For more information please download our service brochure. If you want to find out more about mental health issues and support for older New Zealanders there are some great websites you can visit, including: Mental Health Foundation of New Zealand Age Concern ElderNet Depression.org.nz Alzheimers New Zealand Healthpoint Health Navigator New Zealand
- Programme Areas
Mental health
- Programme Type
Non-acute specialist mental health community services
- Regions
South Auckland, East Auckland
- Age Groups
Older adult / Kaumātua
Description
How Do We Help?
We offer a range of support and treatments, including:
|
|
We use a team based approach to guide your care. Because our multi-disciplinary team includes staff with a variety of skills and experiences we will often see you in pairs.
Our aim is to improve your quality of life by building on your strengths and addressing any challenges. We work in partnership with you, your family/whānau and a variety of services, to achieve these goals.
Want To Talk?
Sometimes it can help to talk to someone who knows what you’re going through. If you would like to talk to someone with lived experience of mental health and or addictions, contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed.
For urgent after-hours support please contact 0800 775 222, or phone (09) 270 9797 at any time.
If you need immediate help call 111.
Want To Find Out More?
For more information please download our service brochure.
If you want to find out more about mental health issues and support for older New Zealanders there are some great websites you can visit, including:
Document Downloads
- Koropiko Mental Health Service for Older People Service Brochure (PDF, 760.5 KB)
- Referral Form (PDF, 25.9 KB)
- Feedback Form (PDF, 1.3 MB)
Website
Contact Details
Middlemore Hospital
South Auckland
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Phone
(09) 270 9797
Email
Website
For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 270 9797 at any time.
If you need immediate help call 111.
Colvin Complex
Building 31
Middlemore Hospital
100 Hospital Road
Otahuhu
Auckland
Street Address
Colvin Complex
Building 31
Middlemore Hospital
100 Hospital Road
Ōtāhuhu
Auckland
Postal Address
Mental Health Services for Older People
Private Bag 93311
Ōtāhuhu
Auckland 1640
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This page was last updated at 7:22AM on September 26, 2024. This information is reviewed and edited by Koropiko (Mental Health Services for Older People) | Counties Manukau.