Radiology | Waitematā

North Shore Hospital

Contact Details

Phone (09) 486 8936
Email radiologyreception.nsh@waitematadhb.govt.nz

Street Address

124 Shakespeare Rd
Takapuna
North Shore

Postal Address

Radiology
Private Bag 93503
Takapuna
North Shore 7040

Waitakere Hospital

Contact Details

Phone (09) 839 0510
Email radiologyreception.wth@waitematadhb.govt.nz

Street Address

55-75 Lincoln Rd
Henderson
Waitakere

Postal Address

Radiology
Private Bag 93503
Henderson
Waitakere

Description

What is Radiology?
Radiology procedures are used for looking at the internal structures of the body, whether bone or soft tissue. Usually these examinations are carried out to:
  • diagnose disease states, such as gallstones, pneumonia 
  • show the extent of injury to body structures
  • to aid in interventional procedures, such as biopsies.
Different radiological methods are used to do this such as, X-ray (also referred to as plain X-ray or DR), Computer Tomography (CT, or CAT scan), Magnetic Resonance Imaging (MRI) and Ultrasound as well as some other specialised types of imaging.

Waitemata is experiencing significant imaging delays across all modalities with referral demand outstripping capacity.  Patients may like to consider arranging their own imaging in the community, if this is an option for them. This will reduce the demand on our services, allowing access to patients for whom this isn't an option, or who require diagnostics more acutely
 
 
The Team
  • Reception and Clerical Staff - process all requests,book  examinations, answer all telephone queries and liaise with MRTs and radiologists
  • Medical Imaging Technologists (MITs) or Radiographers perform your X-ray, Barium, Mammography, CT and MR examinations
  • Radiology Assistants (RAs) - assist you by preparing you for your examination on the day
  • Nurses- assist with Interventional procedures and monitor patients while in Radiology. 
  • Sonographers - MITs specifically trained to perform your ultrasound examinations.
  • Radiologists  -Specialist Doctors who read and interpret your films or scans and issue a report for your referring doctor. They will also be directly involved with you in performing the examination if you have an interventional procedure, barium study,  a number of ultrasound procedures and other more complex studies.  They interpret the results of the images and send them to your doctor.

Referral Expectations

General Information

Health New Zealand - Waitematā District is committed to keeping you safe throughout your time with us.

Whānau / family support is important. We welcome you bringing a support person with you to your appointment.

Referral Expectations

Both inpatients and outpatients need to be referred by a doctor to have a radiological procedure carried out (some referrals are accepted from other Health Professionals for limited specific examinations and by prior approval with the Head of Department). 

Unless prior arrangement has been made, all radiology referrals are received electronically.

Almost all Outpatient and GP referrals will be booked for a future appointment with appointment details and any preparation instructions posted to you at home up to 2 weeks before your appointment time. It is important you telephone us if you are not going to be able to make the appointment offered, or if you no longer require the procedure you were referred for.

Your request will be assessed and prioritised by a Senior MIT or Consultant Radiologist based on the information supplied by your referring doctor. The waiting list times vary depending on the type of procedure and the clinical urgency. Our resources are limited both by machine and staff availability. There are times of high demand at both hospitals and non-urgent scans may not be done for up to 12 weeks from the time of receiving the request. If you feel your symptoms have worsened while you are waiting to hear from us please contact your referring doctor.

Urgent cases will be mostly done as soon as required and your doctor has been encouraged to phone the department to discuss these cases.

A report of the findings on your x-ray or scan will be sent electronically to your referring doctor within 48 hours of it being completed.

All your images are now taken in a digital format and are stored on our hospital PACS (Picture Archiving and Communication System). The images can be reviewed by your doctor on a computer at any of the Auckland region hospitals. The images can be made available to take elsewhere on a CD, however there may be a charge for CD copies when required (please see "Charges" below).

Fees and Charges Description

There are no charges for Imaging procedures for public patients, if you lawfully reside in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.

If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Te Whatu Ora - Health New Zealand website.

For all patients - A report of the findings on your x-ray or scan will be sent electronically to your referring doctor. This may take up to 4 weeks from the completion of your imaging.

 

If you require a CD copy of your images this may be requested through clinical records - release of information and may take up to 20 days.

Hours

North Shore Hospital

8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM

• Open to Outpatients referred by the Hospital from 8:00 am to 4:30 pm, Monday to Friday.

• Open to community patients for acute walk in chest x-ray referrals from 8:00 am to 4:00 pm. Other referrals require an appointment.

• The department provides service to Hospital Inpatients and to the Emergency Department 24 hrs, 7 days of the week.

Waitakere Hospital

8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM

• Open to Outpatients referred by the Hospital from 8:00 am to 4:30 pm, Monday to Friday.

• Open to community patients for acute walk in chest x-ray referrals from 8:00 am to 4:00 pm. Other referrals require an appointment.

• The department provides service to Hospital Inpatients and to the Emergency Department 24 hrs, 7 days of the week.

Procedures / Treatments

Imaging procedures available
X-ray
Ultrasound
Breast screen (mammogram)
Computed tomography (CT)
Magnetic resonance imaging (MRI)

Parking

Parking for patients and visitors is available on both North Shore and Waitakere hospital sites:

  • North Shore Hospital - Multi-storey carpark
  • Waitakere Hospital - Ground level parking located at the front right-hand side of the site

There is a charge for patients and visitors parking on both hospital sites. Charges are as follows: 

North Shore Hospital:

http://www.waitematadhb.govt.nz/PatientsVisitors/NSHparking.aspx

Waitakere Hospital:

http://www.waitematadhb.govt.nz/patients-visitors/finding-your-way/parking/

Other

ACCREDITATION

The Te Whatu Ora – Health New Zealand Waitematā Radiology Service  has continually met the accreditation standards of International accreditation New Zealand.   The initial accreditation was achieved in 1997.  IANZ conducts annual surveillance assessments to ensure that the expected standards are being met.   

GENERAL INFORMATION

For more information on Radiology procedures please go to http://www.radiologyinfo.org/


https://healthpoint.co.nz/public/radiology/radiology-waitemata/