Bay of Plenty, Waikato > Public Hospital Services >

Tautoko Mai Sexual Harm Support

Public Service, Sexual Abuse Medicine, Sexual Harm



24-hour sexual harm support, including: crisis counselling, social worker support, medical support and ACC Sensitive Claims Counselling Support.

Call us on 0800 227 233 (0800 2B SAFE), or submit an online referral through our website, tautokomai.co.nz.


  • Children (0–12) who have disclosed sexual abuse or where there are concerns about possible sexual abuse
  • Adolescents (13 –19) who have been sexually abused or have experienced sexual assault/unwanted sexual contact
  • Adults (20+) who have ever experienced sexual assault/abuse

Region: Bay of Plenty and Waikato

Description: Our FREE service encompasses a region-wide support team of dedicated professionals who offer confidential and immediate help to survivors of sexual harm.

We provide:

All Sites:

  • Crisis support services, provided by counsellors and social workers for immediate, short-term support
  • ACC sensitive claims counselling support: assistance in providing a long-term ACC Counsellor

Exclusive to the Bay of Plenty:

  • Specialist medical support from a team of nurses and sexual assault clinicians
  • Forensic medical examination (collecting evidence for police)
  • Therapeutic examinations encompassing STI and pregnancy prevention
  • Medical follow up: support and advice, STI screen, medical assessment

All services are FREE and confidential.

How to Access:

Phone us: Call the 24/7 helpline on 0800 227 233 (0800 2B SAFE).

Internet and email: Submit an online referral through our website at www.tautokomai.co.nz or email us at refer@tautokomai.co.nz

You can contact us through phone, fax, or email. We welcome self-referrals, as well as referrals from whānau/friends, NZ Police, Oranga Tamariki, CAMHS (Child and Adolescent Mental Health Services), community agencies, counsellors, GPs (General Practitioners), after-hours medical services, and schools.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Referral, Make an appointment, Walk in

Referral Expectations

All agency referrals should be made either through our website:
or email:

Fees and Charges Categorisation



Mon – Fri 8:30 AM – 5:00 PM

Our normal office hours are 8.30am - 5pm, Monday to Friday (excluding public holidays), but you can still get in touch with us outside these hours on our FREE 24/7 phone line: 0800 227 233 (0800 2B SAFE).

By contacting us on our 0800 number you will have access to a nurse, counsellor or support worker - 24/7 every day of the year.

Services Provided

Sexual harm victims/survivors - Do you need help and support?

Immediate help, Support and counselling, Groups and programmes

  • Immediate help
  • Support and counselling
  • Groups and programmes
Sexual abuse medical
Sexual harm victims/survivors - Do you need ACC counselling?
Sexual harm - training, education, workforce development

Disability Assistance

Wheelchair access

Additional Details

Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly, Online / virtual / app, Face to face / Kanohi ki te Kanohi

Travel Directions

Phone us on 0800 227 233, or see our website for our locations:


We have parking onsite, but please be aware that roadside parking is limited.


Bay of Plenty, Waikato

Contact Details

This page was last updated at 1:33PM on April 23, 2024. This information is reviewed and edited by Tautoko Mai Sexual Harm Support.