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Family Action

Sexual Harm Service



Family Action provides crisis support and counselling for those affected by family and sexual violence, abuse or trauma.

Call 0800 326 327

Office Open Monday to Friday 8.30am to 5.00pm -

Ages: Crisis support for sexual harm all ages

Region: West Auckland


Family Action specialises in providing free and confidential support in West Auckland for adult survivors of sexual harm and their family/whānau. We provide:

Crisis Support: provide immediate assistance following sexual assault whether it has happened recently or in the past. We offer counselling, information, support with Police interventions, medical consultation and further referral options.

Counselling: For women, family, youth and children affected by sexual and family violence and trauma.

ACC Sensitive Claims supplier.

Other services:

Family Violence Outreach, Women's Refuge, Change Works youth programmes.

See the Family Action website for more information.

FREE services:  Sexual Harm Crisis Response, ACC Sensitive Claims counselling, Ministry of Justice Safety Programmes and Outreach service.  There may be a charge for other services, but these are negotiable.

How to Access:

We have an open referral system. You are welcome to call and we can discuss your needs with you.

Call 0800 326 327

Email office@familyaction.org.nz

Access our referral form here.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Referral, Walk in


Mon – Fri8:30 AM – 5:00 PM

Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun), Matariki (14 Jul).

Services Provided

Sexual harm victims/survivors - Do you need help and support?

  • Immediate help
  • Support and counselling

Sexual harm victims/survivors - Do you need ACC counselling?

Abuse and violence support

  • Counselling
  • Family violence intervention


West Auckland

Contact Details

13 Edsel Street
Auckland 0612

Information about this location

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Street Address

13 Edsel Street
Auckland 0612

Postal Address

PO Box 21593
Auckland 0650

This page was last updated at 2:24PM on February 9, 2022. This information is reviewed and edited by Family Action.