Central Auckland, North Auckland > Community Health and Social Services >
HELP Auckland
Sexual Harm Service
Today
12:00 AM to 12:00 AM.
Description
24-hour emergency response for survivors of rape or sexual abuse, recent or historic. Counselling support, community education and training for professionals.
Call 24/7 HELPline 0800 623 1700 OPEN DURING LOCKDOWN
Age: Children, young people and adults and those who support them.
Region: Central and North Auckland, including Rodney.
Description: HELP provides the following professional and specialised support services to sexual assault survivors, their whānau, friends and other professionals.
- Crisis Support - immediate help and support following sexual assault, call-out service to support people through police interviews and medical processes. Click here for more information. Services available on several tertiary campuses.
- Counselling support - therapy for survivors of sexual abuse specifically designed for children, young people and adults. Service also provided in 10 local high schools.
Click here for information about counselling support.
Click here for Parents/Caregivers HELP information
- Justice Services - supporting wellbeing through court processes. Click here for more information.
- Poutū Pasifika service supporting Pacific young people and their families with crisis support, counselling support, social work and the Le Malaga programme in high schools. Click here for more information.
- Community Services - "We Can Keep Safe' Programme in preschools; training and presentations to community organisations. Click here for more information.
- Supervision and Training - for professionals and school counsellors. Click here for more information.
We are an ACC Sensitive Claims provider, but we can also support you if you are not eligible for ACC funding.
How to Access:
Call 0800 623 1700 confidential 24-hour HELPline
Email info@helpauckland.org.nz Mon-Fri 9am-5pm
See our website
Staff
Our staff are qualified counsellors, psychotherapists, psychologists or social workers who are specialised in working with survivors of sexual violence and their families.
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us, Referral
Fees and Charges Categorisation
Free, Fees apply
Fees and Charges Description
Services are free for clients. Charges only apply to provision of training and supervision for other professionals.
Hours
12:00 AM to 12:00 AM.
| Mon – Sun | midnight – midnight |
|---|
Our confidential Crisisline operates 24/7, including public holidays.
Office Hours:
| Mon - Fri | 9:00AM - 5:00PM |
Office is closed public holidays.
Public Holidays: Open on all public holidays.
Languages Spoken
English, Mandarin Chinese
Services Provided
Specialist support for victims and survivors of sexual harm.
Specialist support for victims and survivors of sexual harm.
- Immediate help
- Support and counselling
- Groups and programmes
Specialist support for victims and survivors of sexual harm.
ACC Sensitive Claims counselling for victims and survivors of sexual harm.
ACC Sensitive Claims counselling for victims and survivors of sexual harm.
ACC Sensitive Claims counselling for victims and survivors of sexual harm.
Pasifika services providing community health and/or social support with a focus on health and wellbeing for Pacific peoples.
Pasifika services providing community health and/or social support with a focus on health and wellbeing for Pacific peoples.
Pasifika services providing community health and/or social support with a focus on health and wellbeing for Pacific peoples.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Provision of information, guidance, advice, and resources.
Provision of information, guidance, advice, and resources.
Provision of information, guidance, advice, and resources.
Provision of specialist training, education and support for those who work in the sexual harm sector.
Provision of specialist training, education and support for those who work in the sexual harm sector.
Provision of specialist training, education and support for those who work in the sexual harm sector.
Disability Assistance
Wheelchair access, Wheelchair accessible toilet, Support to make decisions, Quiet, low sensory environment, Mobility parking space, A longer appointment time
Additional Details
Phone, LGBTQIA+ friendly, Child / Tamariki friendly
Public Transport
Mt Eden office - a 10 minute walk from local bus and train
North Shore office - close to Constellation Drive bus station
Parking
Mt Eden office - street parking
North Shore office - carpark close by
Region
Central Auckland, North Auckland
Website
Contact Details
12:00 AM to 12:00 AM.
-
Phone
24/7 HELPline 0800 623 1700
Email
Website
Facebook: https://www.facebook.com/helpauckland/
Postal Address
PO Box 10345
Dominion Road
Auckland 1446
Was this page helpful?
This page was last updated at 10:13AM on March 17, 2025. This information is reviewed and edited by HELP Auckland.