The essence of the CAB service is about promoting knowledge and understanding and providing people with the confidence and support that will enable them to influence the things that affect them. When helping individual clients our aim is not to take over the management of a client’s situation, but instead to work alongside them, helping them to help themselves and providing pathways for resolving their issues. This way, the client has an opportunity to grow in confidence and to learn.
The Citizens Advice service has been designed to be as comprehensive, seamless and accessible as possible and to prevent people in need from discounting themselves from being eligible for our help. This puts the CAB in the unique position of being able to reach people who would otherwise never be connected with the help services they need, and those who would otherwise fall through the cracks.