East Auckland, South Auckland > Social Services >

Family Success Matters

Social Service, Kaupapa Māori, Pasifika


8:30 AM to 5:00 PM.


Kia ora, Welcome, Talofa, Kia orana, Malo elelei, Fakaalofa lahi atu, Ni sa bula vinaka, Namaste!

Nau mai, haere mai and welcome to Family Success Matters (formerly Family Start Manukau).  We provide home-based support to families who want to give their children a good go at life; to be healthy, successful and fun to be with.

Our mission: We support children and whānau with complex needs to have a healthy and safe home, have their everyday needs met, be valued by and engaged with, their community; and achieve their future aspirations. 

We provide the Family Start programme which is for high needs families who really want to do better than they are currently. We receive referrals for parents who have a child under 1 year or who are pregnant. We can work intensively long term, till the child starts school.  We will accept older toddlers in exceptional circumstances. We provide the Family Start programme for families in the following areas: Botany-Clevedon, Howick, Dannemore, Manurewa, Clendon, East Tāmaki, Flat Bush, Ōtara, Pakuranga, Papatoetoe, Beachlands, Kaiaua, and Franklin.

There are other Family Start programmes in Māngere, Papakura, Auckland City & Waitakere, run by other agencies.

We will also work with high needs fathers who want to change for their family's sake. Fathers for Families programme is available and is home-based and progresses to group work over time.

Family Success Matters employs lead professionals for the Aatea service (formerly Childrens Team). This group provides support to older high needs children.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Office phone: 09 252 0197

Referral form on www.fsm.org.nz


Referral can be made by any agency or whānau can self-refer. Referrals are made on the Family Success Matters website. All Family Start programme referrals will be screened against the…



Free service

Fees and Charges Categorisation



8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Languages Spoken

English, Chinese, Hindi, Indian, Mandarin Chinese, Māori, Samoan, Tongan, Afrikaans, Cantonese Chinese, Farsi, Fijian, Gujarati, Punjabi

Services Provided

Abuse and violence support

  • Anger management
  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Support groups

Fathers for Families programme is a programme for dads. Many of our dads feel alienated from health and social services. Many have had a history in the criminal justice system.…


Basic needs

  • Crisis assessment

Basic needs assessed and supported for those on the programme. Our main aim is to ensure that children and infants are safe and have their needs met. 

Education and training

  • Life skills

Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents…


Employment support

Support parents to prepare for work and build confidence with the working world.

Social work

  • Crisis assessment

Family Success Matters mostly employ qualified social workers . All workers have degrees in Human Sciences.

Our process is to engage with the whānau, gain consent, then complete an in-depth…



  • Parenting education
  • Parent wellbeing
  • Whānau support
  • Dads

Kaupapa Māori

Child and Family, Tamariki and whanau - Family Start programme

Asian services

Pacific Island people

Disability Assistance

Wheelchair access

Wheelchair Access



Free parking available at the office for clients

Home visiting service


East Auckland, South Auckland


Contact Details

This page was last updated at 3:54PM on June 29, 2022. This information is reviewed and edited by Family Success Matters.