East Auckland, South Auckland > Social Services >
Family Success Matters
Social Service, Kaupapa Māori, Pasifika
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Description
Kia ora, Welcome, Talofa, Kia orana, Malo elelei, Fakaalofa lahi atu, Ni sa bula vinaka, Namaste!
Nau mai, haere mai and welcome to Family Success Matters (formerly Family Start Manukau). We provide home-based support to families who want to give their children a good go at life; to be healthy, successful and fun to be with.
Our mission: We support children and whānau with complex needs to have a healthy and safe home, have their everyday needs met, be valued by and engaged with, their community; and achieve their future aspirations.
We provide the Family Start programme which is for high needs families who really want to do better than they are currently. We receive referrals for parents who have a child under 1 year or who are pregnant. We can work intensively long term, till the child starts school. We will accept older toddlers in exceptional circumstances. We provide the Family Start programme for families in the following areas: Botany-Clevedon, Howick, Dannemore, Manurewa, Clendon, East Tāmaki, Flat Bush, Ōtara, Pakuranga, Papatoetoe, Beachlands, Kaiaua, and Franklin.
There are other Family Start programmes in Māngere, Papakura, Auckland City & Waitakere, run by other agencies.
We will also work with high needs fathers who want to change for their family's sake. Fathers for Families programme is available and is home-based and progresses to group work over time.
Family Success Matters employs lead professionals for the Aatea service (formerly Childrens Team). This group provides support to older high needs children.
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
Office phone: 09 252 0197
Referral form on www.fsm.org.nz
Referral
Referral can be made by any agency or whānau can self-refer. Referrals are made on the Family Success Matters website. All Family Start programme referrals will be screened against the…
Charges
Free service
Hours
| Mon – Fri | 8:30 AM – 5:00 PM |
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Languages Spoken
English, Chinese, Hindi, Indian, Mandarin Chinese, Māori, Samoan, Tongan, Afrikaans, Cantonese Chinese, Farsi, Fijian, Gujarati, Punjabi
Services Provided
Abuse and violence
- Education programmes
- Family violence intervention
- Information & support
- Referral to specialist services
Fathers for Families programme is a programme for dads. Many of our dads feel alienated from health and social services. Many have had a history in the criminal justice system.…
Basic needs
- Crisis assessment
Basic needs assessed and supported for those on the programme. Our main aim is to ensure that children and infants are safe and have their needs met.
Cultural support
- Asian services
- Kaupapa Māori
- Pacific Island people
Languages spoken are: Samoan, Tongan, Niuean, Fijian, Māori, Chinese, Afrikaans, Farsi, some Indian dialects.
Social Workers have access to interpreters when our scope of languages is limited.
Education and training
- Life skills
Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents…
Employment
Support parents to prepare for work and build confidence with the working world.
Social work
- Crisis assessment
Family Success Matters mostly employ qualified social workers . All workers have degrees in Human Sciences.
Our process is to engage with the whānau, gain consent, then complete an in-depth…
Parenting
- Parenting education
- Parent wellbeing
- Whānau support
- Dads
Kaupapa Māori
Child and Family, Tamariki and whanau - Family Start programme
Wheelchair Access
Yes
Parking
Free parking available at the office for clients
Home visiting service
Region
East Auckland, South Auckland
Website
Contact Details
1 Ash Road, Wiri, Auckland
South Auckland
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Phone
(09) 252 0197 or 0800FAMSTART (0800 3267 8278)
Email
Website
128 Hingaia Road, Karaka, Auckland
South Auckland
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Phone
(09) 252 0197 or 0800FAMSTART (0800 3267 8278)
Email
Website
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This page was last updated at 2:59PM on October 6, 2021. This information is reviewed and edited by Family Success Matters.