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Ōtara Health Trust

Social Service



Kotahi te kōhao o te ngira e kuhuna ai te miro mā, te miro pango, me te miro whero. There is only one eye to the needle through which the white, red, and black threads must pass  -  Kingi Tāwhio

Like the threads within the whakatauki above from Tāwhiao, the second Māori king, the three strands mentioned below seek to convey the avenues by which Ōtara Health travels; delivering services, supporting community, and enabling and empowering change wherever it is that change needs to occur. Together, they form the necessary elements for Ōtara Health to achieve its vision for Ōtara which is: Together, Vibrant and Strong.

The first thread Whānau Matauranga (Family/Parenting Education), serves as a Pou (Support Pole) for the organisation's new and existing parental education programmes which include HIPPY, Active Families, Active Futures and Teen Parenting programmes.

The organisation’s neighbourhood support programme, Kaitohutohu, and the AWHI healthy housing assessment service form the second service thread under the Pou of Papa Kainga (Community Service).

The third service thread to emerge is under the Pou of Hapori Whanui (Community Systems). Work under this thread saw the organisation’s management and staff taking a systemic approach toward improving services within Ōtara, working across the different systems to establish an environment for a new way of thinking and working among service providers both government and non-government. 

Facilitating collaborative engagement, applying a mix of Twyford’s ‘Power of Co’ and Mark Friedman’s RBA framework was helpful in the organisation’s recent work involving Nga Mana Whenua o Tamaki Makaurau and three Local Boards who together are developing a plan for improving Māori input into Local Board decision making. The work provided a valuable opportunity for building capability amongst Ōtara Health’s community engagement and facilitation team. The learning from this new way of thinking and doing is what Ōtara Health will leverage off in 2019-2020 when it will support the Ōtara community together with stakeholders, to establish a range of collaborative and innovative community led initiatives under a common agenda.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Walk in, Make an appointment, Referral


All services provided free of charge.


Mon – Fri8:30 AM – 4:30 PM

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).
Christmas: Closed 20 Dec — 2 Jan. Open 3 Jan — 7 Jan.

Languages Spoken

English, Cook Islands Māori, Māori, Samoan, Tongan

Services Provided

Abuse and violence

  • Family violence intervention
  • Information & support
  • Referral to specialist services


Neighbourhood Support
Ōtara Health’s neighbourhood support coordinator continued to support residents of Ōtara to form and be part of a Neighbourhood Support Group on their street. The Neighbours…


Education and training

  • Pre-school education
  • Life skills


The HIPPY programme continues to prepare kids for primary school, and a successful education pathway for the future. It’s all done with the help of their parents…




Improving Māori Input into Local Board Decision Making
Ōtara Health facilitated 12 collaborative co-design engagement hui during 2015—2016, for Mana Whenua, and Manurewa, Ōtara-Papatoetoe and Māngere-Ōtāhuhu Local Boards…


Social work

  • Crisis assessment

Basic needs

Advocacy for housing


  • Parenting education


Young Dads of Ōtara
Young Dads of Ōtara is a collective of teen dads and young fathers who, through the support of Ōtara Health and their own deep…


Wheelchair Access



South Auckland

Contact Details

Shop 3, 46 Fair Mall Lane
Auckland 2023

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Street Address

Shop 3, 46 Fair Mall Lane
Auckland 2023

Postal Address

PO Box 61 474
Auckland 2159

This page was last updated at 10:48AM on November 9, 2021. This information is reviewed and edited by Otara Health Trust.