9:30 AM to 5:00 PM.


Pillars provides a wraparound service for children and whānau of prisoners i.e. Family/Whānau support on issues pertaining to the whānau and a mentoring programme i.e. one on one mentoring.


Child / Tamariki, Youth / Rangatahi

How do I access this service?

Walk in

Make an appointment


Contact us

  • Phone
  • Pillars Website
  • Pillars Helpline


Free Programme


9:30 AM to 5:00 PM.

Mon – Fri9:30 AM – 5:00 PM
Sat - Sun Closed
Public Holidays Closed

Public Holidays: Closed Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Services Provided

Abuse and violence

  • Referral to specialist services

- Referrals to agencies re: Conflict resolution mediation
- Refer to local Counselling services
- Information & Support
- Referral to specialist services
- Advocacy


Pillars will advocate on behalf of whānau – Government statutory agencies, courts, lawyers, prison systems, probation, non-government agencies

Basic needs

  • Crisis assessment
  • Food

Cultural support

  • Kaupapa Māori
  • Pacific Island people

All ethnicities

Community Connection

Local agencies are aware of our service and referrals can be made through them

Education and training

Work in collaboration with local education departments to provide the best possible outcomes for children.


We do not support whānau with employment issues but will encourage them to seek employment or training.

Legal / civil services

Pillars provides legal support and advocacy for whānau with Police, courts, probation, lawyers, prisons and prison systems.


  • Whānau support
  • Dads

- Will refer to Parenting courses
- Will support Parent Wellbeing

Social work

- All of the above is deemed Social work support
- Mentoring programme: one on one mentoring for children of prisoners
- Monthly support groups for mum’s and dad’s


Supporting financial independence

- Referral to budgeting agencies

Kaupapa Māori

Wheelchair Access



Canterbury, East Auckland, South Auckland, West Auckland

Contact Details

6A Jack Conway Avenue (upstairs)
Auckland 2104

Information about this location

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Get directions

Street Address

6A Jack Conway Avenue (upstairs)
Auckland 2104

Postal Address

PO Box 97212
Auckland 2241

This page was last updated at 6:31AM on November 25, 2021.