12:00 AM to 12:00 AM.


Shine is a leading New Zealand provider of specialist domestic violence support and services. We help women, children and men get out of the cycle of family violence and give them the chance to have a better, happier, safer future. 

Shine Helpline
Anyone in New Zealand affected by abuse can call our free phone 0508 744 633 for help 24/7, or chat online at  Callers can receive information, support and help with safety planning referrals to other appropriate support services.  Our helpline service has access to a range of interpreters and our helpline staff are also trained to use the NZ Relay service for deaf callers. 

Shine Women's Refuge
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner.  Our two refuges are at confidential addresses and offer warmth, shelter, safety, food and clothing, and victims are supported by experienced and friendly staff.

While at the refuge, families are helped with access to any needed services and to transition to safe, permanent accommodation.

The refuge service can be accessed through our helpline. 

How do I access this service?

Contact us, Make an appointment


All services for victims of abuse are FREE.

There may be charges associated with the Stopping Violence Programme - call (09) 815 4601 and ask to speak to the 'No Excuses' programme coordinator.


12:00 AM to 12:00 AM.

Mon – Sunmidnight – midnight

The Shine Helpline is available 24 hours, 7-days a week including Public Holidays.

The Shine Kingsland Office standard hours are:

Mon - Fri   8:30 AM - 5:00 PM 

The office is closed Weekends and Public Holidays.

Services Provided


Abuse and violence

  • Anger management
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Refuge
  • Victim support

We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police and Oranga Tamariki - Ministry for Children, and Auckland DHB for…


Education and training

We deliver a range of training programmes for allied professionals and community groups.  For more information see here 

Our Shine in School programme, led by our specialist team, educates young…


Legal / civil services

Our helpline can give legal information specifically with regards to domestic abuse, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.

'No Excuses' Stopping Violence Programme - Auckland City

We offer a Ministry of Justice approved Stopping Violence programme 'No Excuses'.  For more information ring our office on (09) 815 4601 and speak to the 'No Excuses' Programme Coordinator…



Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Contact Details

12:00 AM to 12:00 AM.

Office phone (09) 815 4601

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Ground Floor
409 New North Rd
Auckland 1021

Information about this location

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Street Address

Ground Floor
409 New North Rd
Auckland 1021

Postal Address

PO Box 90 279
Victoria Street West
Auckland 1142

This page was last updated at 2:29PM on May 17, 2022. This information is reviewed and edited by Shine.