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9:00 AM to 11:00 PM.
Shine is a leading New Zealand provider of specialist domestic violence support and services. We help women, children and men get out of the cycle of family violence and give them the chance to have a better, happier, safer future.
Anyone in New Zealand affected by abuse can call our free phone 0508 744 633 for help 7 days a week, 9am - 11pm or chat online at www.2shine.org.nz. Callers can receive information, support and help with safety planning referrals to other appropriate support services. Our helpline service has access to a range of interpreters and our helpline staff are also trained to use the NZ Relay service for deaf callers.
Shine Women's Refuge
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner. Our two refuges are at confidential addresses and offer warmth, shelter, safety, food and clothing, and victims are supported by experienced and friendly staff.
While at the refuge, families are helped with access to any needed services and to transition to safe, permanent accommodation.
The refuge service can be accessed through our helpline.
How do I access this service?
Contact us, Make an appointment
All services for victims of abuse are FREE.
There may be charges associated with the Stopping Violence Programme - call (09) 815 4601 and ask to speak to the 'No Excuses' programme coordinator.
9:00 AM to 11:00 PM.
|Mon – Sun||9:00 AM – 11:00 PM|
The Shine Helpline is available 9am-11pm, 7-days a week including Public Holidays.
The Shine Kingsland Office standard hours are:
|Mon - Fri||8:30 AM - 4:30 PM|
The office is closed Weekends and Public Holidays.
Abuse and violence
- Education programmes
- Family violence intervention
- Victim support
We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police and Oranga Tamariki - Ministry for Children, and Auckland DHB for…
Education and training
We deliver a range of training programmes for allied professionals and community groups. For more information see here
Our Shine in School programme, led by our specialist team, educates young…
Legal / civil services
Our helpline can give legal information specifically with regards to domestic abuse, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.
'No Excuses' Stopping Violence Programme - Auckland City
We offer a Ministry of Justice approved Stopping Violence programme 'No Excuses'. For more information ring our office on (09) 815 4601 and speak to the 'No Excuses' Programme Coordinator…
Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui
call free on 0508 744 633
(09) 815 4541
call free 0508 744 633
Office phone (09) 815 4601
409 New North Rd
409 New North Rd
PO Box 90 279
Victoria Street West
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This page was last updated at 3:36PM on March 18, 2021. This information is reviewed and edited by Shine.