Central Auckland > Social Services >

Te Waipuna Puawai

Social Service


8:30 AM to 3:00 PM.


Te Waipuna Puawai Mercy Oasis Ltd is a thriving community development initiative of the Sisters of Mercy New Zealand. We were established in 1999, building on a decade of highly respected community development work in Glen Innes.

We are committed to working with and alongside women, children and families who are in need. We aim to improve lives of families by providing family support services and adult education.

We build supportive relationships with whanau by connecting them with others in the local community and developing a pathway to achieve and celebrate their goals.

Our Vision

Whakamana te oranga wairua o te tangata me te whenua

Wellbeing for our communities and restoration of the earth

Our Mission

Kia u ki te mahi kotahi whakarawea te mana wahine, te mana whanau me te mana iwi whanui

Working together to strengthen women, strengthen families and strengthen community

Te Waipuna Puawai weaves together three important strands to create our approach:

Papatuanuku - a strong commitment to fostering earth awareness and responding to the call to heal the environment.
Te Tiriti o Waitangi - our commitment to the Treaty of Waitangi and to working in ways that work for Maori whanau and communities.
Tikanga Atawhai – the practice of Mercy values. 

 Services and programmes

  • Social work support and advocacy to assist local whanau to have their needs met and reach their goals
  • Community Education Courses, including Conscious Parenting, Managing Emotions, Te Reo Maori and more
  • HIPPY (Home Interaction Programme for Parents & Youngsters) – helping parents to prepare 3 1/2 – 4 1/2-year-old children for school
  • GFIT (Growing Financial Independence in Tamaki) programmes, including Certificate in Marketing and Retail Management and more
  • HEART (Healthy Relationships in Tamaki) Movement, including: Pockets of Hope Community Dinner, Koru Groups, HEART Network and training

Notes: Whilst our services are free, please note that a koha may apply for adult education courses and HIPPY

Our approach is community-based, accessible, and whanau-centered. We adopt a wraparound, holistic, stepping-stone approach, with quality service and a hospitable and peaceful learning environment.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Walk in


Make an appointment

Contact us

You can access us through other community providers. We are also present at various community events throughout the year and do door knocking to promote various services. 


All our services are free of charge however a koha may apply for certain adult education courses and HIPPY


8:30 AM to 3:00 PM.

Mon – Fri8:30 AM – 3:00 PM

Public Holidays: Closed on all public holidays.

Languages Spoken

English, Māori, Cook Islands Māori

Services Provided

Abuse and violence

  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Supervised contact
  • Support groups


Services and programmes


  • Counselling for women around issues such as parenting, relationships, grief and loss, healing from trauma and abuse, depression and anxiety
  • Adult education courses, including: Conscious Parenting, Managing…


Basic needs

  • Food

Emergency food parcels are available following an initial assessment with our social workers.

You can contact our social workers who are based at our Glen Innes site on Ph (09)…


Cultural support

  • Asian services
  • Kaupapa Māori
  • Pacific Island people

The services are available to all ethnicities but there is a very high Maori and Pacific Island population in Tamaki (Glen Innes, Panmure and Point England)

Education and training

  • Pre-school education
  • Life skills
  • Skills courses


Preschool education is offered through our HIPPY programme in Point England and Glen Innes. 


A range of courses are available at our Ellerslie Learning Centre and through collaborative…


Supporting financial independence


  • Parenting education
  • Parent wellbeing
  • Whānau support

Kaupapa Māori

Wheelchair Access



Central Auckland


Contact Details

5a Waddell Avenue, Glen Innes

Central Auckland

More details…

12A Umere Crescent, Ellerslie

Central Auckland

More details…

This page was last updated at 1:47PM on March 24, 2021. This information is reviewed and edited by Te Waipuna Puawai.