Dunedin - South Otago > Social Services >

Te Whare Pounamu - Dunedin Women's Refuge

Social Service



Te Whare Pounamu Dunedin Women's Refuge provides programmes and support for wāhine - women, tamariki - children and rangatahi - youth who are experiencing domestic violence.

We support a pathway to safety, regardless of ethnicity, gender identity or socio-economic circumstances.

Our services range from programmes, group and individual support, advocating for women within the justice system, with police, protection orders, schools and other social and government agencies.  We provide safe house refuge for women and whānau who are in crisis.  

If you are in immediate crisis due to domestic violence please call our 24/7 Crisis Line 0800 REFUGE


Adult / Pakeke, Child / Tamariki, Youth / Rangatahi

How do I access this service?

Contact us, Referral, Make an appointment, Walk in


The service is free and confidential.


Mon – Fri9:00 AM – 4:30 PM

If you are in immediate crisis please phone our crisis line 0800 733 843 (0800 REFUGE) 24/7


Office hours

Monday - Friday 9:00AM - 16:30PM (if you are in crisis please phone 0800 REFUGE)

Public Holidays: Closed Waitangi Day (Observed 7/2/22) (7 Feb), Otago Anniversary (21 Mar), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Languages Spoken

Māori, English, Fijian Indian

Services Provided


Abuse and violence

  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Refuge
  • Victim support


  • Whānau support

Social work


Dunedin - South Otago

Contact Details

  • 24/7 CRISIS LINE

    0800 733 843 (0800 REFUGE)

21A Grosvenor Street
Otago 9011

Information about this location

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Get directions

Street Address

21A Grosvenor Street
Otago 9011

Postal Address

PO Box 2267

This page was last updated at 2:43PM on January 19, 2022. This information is reviewed and edited by Te Whare Pounamu - Dunedin Women's Refuge.