South Auckland > Social Services >

Waiuku Family Support Network

Social Service


10:00 AM to 4:00 PM.


For over thirty years we have been offering support and providing assistance - with counselling, budgeting and social work - to the local community of Waiuku and West Franklin.

We appreciate that seeking help for personal issues can be difficult so we offer a totally confidential service. We are here to help you understand the services we offer and how they may help you. 

Within the agency, we offer a holistic approach to helping people; our experienced specialists work together as a team to help resolve the varied issues that contribute to preventing people achieving their full potential.

We can provide information, face to face counselling, specialist children's counselling, couples therapy, budgeting advice, social workers, assistance with children's clothing and household goods and we have access to Foodbank (criteria does apply).

Mission Statement:

“To strengthen family life by helping individuals and families,

through their own efforts to develop their skills,

and to become aware of resources available to them

in the surrounding community”.



Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Walk in, Contact us, Make an appointment, Referral


10:00 AM to 4:00 PM.

Mon – Fri10:00 AM – 4:00 PM

Appointments can also be made outside of these hours. Appointments can also be made for Saturdays. 



Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Languages Spoken


Services Provided

Abuse and violence

  • Anger management
  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information & support
  • Support groups
  • Victim support



Our aim is to offer a variety of support services for the local community including issues around:

Relationships & conflict
Anxiety & stress
Grief & bereavement
Self esteem 


Social work

Community Support by qualified social workers
The social workers support individuals and whānau/families through challenging situations.

What is community support?
Professional social workers who help to improve, encourage and promote…


Financial Navigation

Our budget advisors are trained to work alongside you to teach you how to resolve your financial difficulties.

  • First they look at your income, and for beneficiaries this means checking…


Basic needs

  • Drop-in centre
  • Food

Assistance can be offered with help on household items by asking through the local community.

Manchester, bedding and towels are also available on occasions.

Education and training

  • Life skills

Wheelchair Access



South Auckland

Contact Details

56 Queen Street, Waiuku

South Auckland

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56 Queen St
Auckland 2123

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Street Address

56 Queen St
Auckland 2123

Postal Address

56 Queen Street
Waiuku 2123

This page was last updated at 2:30PM on June 9, 2021. This information is reviewed and edited by Waiuku Family Support Network.