Northland > Social Services >

Whare Timatatanga Hou Ora - Kaitaia Women's Refuge

Social Service, Kaupapa Māori


9:00 AM to 5:00 PM.


At Whare Timatatanga Hou Ora, we provide support and advocacy for women and children who are victims of physical, mental, spiritual, financial, sexual abuse and violence. Our services cover the far north region from Umawera in the South to the top of the North Island (the Cape). Kaeo in the East to Mitimiti in the West. 

Our services include:

  • 24/7 Crisis line support
  • Confidential, non judgemental support
  • Safe house accommodation
  • Advocacy services (when dealing with police, legal, court, WINZ, housing, doctors,  schools and Oranga Tamariki and other service providers
  • Domestic violence education
  • Community services
  • Outreach services
  • Assessment and referral advice to consellors, doctors, lawyers and other support services
  • Womens domestic violence support and education programme 


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Contact us via phone, walk in, email, facebook page 

Make an appointment


Our referrals come from the Police, Oranga Tamariki, WINZ, the health sector, victim support, Iwi service providers, other refuges and self-referrals, friends and family 

Walk in

Website / App


Our service is free and confidential.


9:00 AM to 5:00 PM.

Mon – Fri9:00 AM – 5:00 PM
Sat – Sunmidnight – midnight

Our crisis line operates 24 hours a day, 7 days a week:   Call 09 408 2946 or 0800 REFUGE (0800 733 843)

Our office hours are Monday - Friday 9am - 5pm

Languages Spoken


Services Provided

Abuse and violence

  • Elder abuse
  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services
  • Refuge
  • Support groups
  • Victim support


Cultural support

  • Kaupapa Māori

Kaupapa Māori



Contact Details

24/7 Crisis Line:
Free call from mobile phones and landlines 0800REFUGE (0800 733 843)


249 Commerce Street
Northland 0410

Information about this location

View on Google Maps

Get directions

Street Address

249 Commerce Street
Northland 0410

Postal Address

PO Box 598
Kaitaia 0441

This page was last updated at 2:41PM on December 22, 2021. This information is reviewed and edited by Whare Timatatanga Hou Ora - Kaitaia Women's Refuge.