Volunteer Services

Approximately 40 volunteers provide a 'Meet and Greet' service from the front reception area to assist visitors around the hospital.

They also run the Volunteer Shop which provides toiletries and stationery goods to patients, staff and visitors.

The shop is open Monday to Friday, 8:30am - 3:45pm.

Postal Services

There is a post box across the road from the main entrance area that accepts mail for Post - Economy, Fast, and International. Stamps can be purchased from the Volunteer Shop.

Mail is cleared Monday - Friday at 2pm.

0800 501501 www.nzpost.co.nz 

Chaplaincy, and Kaumatua Services

Our Chaplains, and Kaumātua and Whaea provide pastoral care, spiritual support, leadership and guidance to patients, families, staff, visitors and friends at the hospital.

They work full time in the hospital providing a 24-hour service and are available to all persons of any denomination, faith community, or none.

The Chaplains, and Kaumātua and Whaea are committed to the spirit of the Treaty of Waitangi and cultural sensitivity, acknowledging each person's culture.

There is a Chapel on the lower ground floor of the hospital that is open 24 hours a day, seven days a week. A Marae is also available to patients, staff and visitors in the Waitakere site grounds.

Worship Service is held every Sunday at 10.00am in the Chapel at Waitakere Hospital.

To contact a Waitakere Chaplain phone Monday to Friday (09) 837 8823 extn 6823. On weekends please phone the operator on (09) 839 0000 and ask for an 'on call' chaplain.

Interpreting Services

Waitematā Auckland Translation and Interpreting Service (WATIS) is a division of Te Whatu Ora – Health New Zealand Waitematā Asian Health Support Service.

WATIS provides interpreting and translation services 24 hours a day, seven days a week for many languages, including sign language.

It may take longer to arrange an interpreter if there is a gender preference or it is for an uncommon language for the geographical area.

The languages available for interpreting/translation are:

Algerian, Arabic, Armenian, Bangla (Bengali), Belorussian, Bosnian, Bulgarian, Burmese, Cambodian (Khmer), Chinese (including Cantonese, Chiu Chow, Foochow, Hakka, Hokkien, Mandarin, Shanghainese, Taiwanese, Teochew), Cook Island Māori (Rarotongan), Croatian, Czech, Dari (Afghani), Dutch, Ethiopian (Amharic), Farsi (Iranian, Persian), Fijian Hindi, Filipino, French, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Iraqine, Italian, Japanese, Kinyarwanda, Kiribati, Kirundi, Korean, Kurdish, Kuwaiti, Lao, Lebanese, Macedonian, Malay, Māori, Niuean, Pampango, Polish, Portugese, Punjabi, Pushtu, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Sign Language, Sinhalese, Slovak, Somali, Spanish, Sri Lankan, Sudanese, Swahili, Swedish, Tahitian, Tagalog, Tamil, Telugu, Thai, Tokelau, Tongan, Turkish, Tuvaluan, Ukranian, Urdu, Vietnamese, Yugoslavian.

Banking Services

An automatic Teller Machine (ATM) is situated in the main foyer of the hospital.

Telephones

In some areas of the hospital you will not be allowed to use a mobile phone due to interference with vital equipment. Please check with staff in the area before you use one.