?

West Auckland > GPs / Accident & Urgent Medical Care > National Hauora Coalition >

Doctors on Luckens

General Practice (GP) Service

Today

8:30 AM to 5:00 PM.

Description

We are a family centred, non-corporate General Practice clinic offering a full range of GP services to you and your entire family, always aiming to provide quality healthcare for all patients with an emphasis on health education and preventative medicine.

Consultations are by appointment but we will take walk-ins whenever we can and urgent cases will always be squeezed into our roster if possible.

Our team includes our resident doctor, Dr Micheline Naidu, Dr Yuchen Zhang and Dr Simon Zhao, our lovely Jenny (our nurse), Mia (our Co-Practice Manager), Sia, Erin and Yan (our receptionists).

Staff

Dr Micheline Naidu was born and raised in west Auckland, and is of Tahitian, Cook Island, and NZ-European decent. Micheline completed her medical training at the University of Auckland in 2011.

She initially worked in the hospital environment before moving into General Practice in late 2014. Micheline is known for her caring and easy-to-talk to nature. She enjoys the diverse presentations in general practice, as well as getting to know families, and being able to explain things simply, so her patients better understand their condition and health needs.

Micheline is married to Vijay who is of Fijian-Indian descent, and together they have 2 children and a dog. Micheline enjoys spending time with her family, playing board games and watching movies. She sings in the worship team at her local church, and she has an interest in medical missions with the non-for-profit organisation Healthcare Christian Fellowship NZ which she currently chairs.


Dr Yuchen
Zhang was born in Tianjin, China, and has lived in Auckland since the age of five. He attended Auckland Grammar School, before completing his medical degree at the University of Auckland in 2017.

During his first three postgraduate years, he completed a range of attachments as a junior doctor across hospitals in the Auckland region. In 2020, Yuchen gained a Diploma in Paediatrics from the University of Auckland.

Yuchen commenced the General Practice training programme with RNZCGP in 2021. He takes a broad interest across many areas of medicine and enjoys the breadth of General Practice, as well as the opportunity to help and learn more about his patients over time. He is committed to lifelong learning and teaching, and values explaining things in a simple and easy to understand way, to enable his patients to better understand their health.

Yuchen is most fluent in English, and also speaks conversational Mandarin Chinese fluently.

Outside of medicine, Yuchen enjoys playing table tennis, chess, sightseeing and exploring our beautiful country.

The practice is supported by our lovely nurse Jenny Burnette, who is well known and respected in the West Auckland community. A veteran nurse with many years of clinical experience, she is great with children and vaccinations. She is also trained to do PAP smears and yearly immunisations for influenza. Her friendly smile and manner will warm your heart.

Doctors

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Make an appointment

Walk in

Website / App

Please download our Toi Whānau Health App from AppleStore or GooglePlay

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

CSC: Community Services Card

Age Range Without CSC With CSC
Under 6 years Free Free
6 to 13 years Free Free
14 to 17 years $42.00 $13.00
18 to 24 years $48.00 $19.50
25 to 44 years $50.00 $19.50
45 to 64 years $50.00 $19.50
65+ years $40.00 $19.50

MEDICAL/ACC CONSULT FEES

(Up to 15mins,

2 issues per consult)

REGISTERED

MEDICAL & ACCIDENT VISIT

(No CSC)

REGISTERED

MEDICAL & ACCIDENT VISIT

(with CSC)

CASUAL 

1ST ENROLEE VISIT

(with/without CSC)

NON-RESIDENT

MEDICAL & ACCIDENT VISIT
0 -13 years FREE FREE $35 $60
14 – 17 years $42 $13 $75 $100
18 - 24 years $48 $19.50 $100 ($80 CSC) $120
25 – 64 years $50 $19.50 $100 ($80 CSC) $120
65+ $40 $19.50 $100 ($80 CSC) $120
Follow-Up FREE (U14)
$40 (14+)
(as above) $25 (U14)
$70 (14+)
$45 (U14)
$70 (14+)
$90 (18+)
Extended consults

$15 extra per 5 mins $30 extra per 5 mins
30 mins appointment = double fees with a discount of $5, except CSC holders (CSC pay extra $40)

     
 CSC = COMMUNITY SERVICES CARD        U14 =13years and under

Other Fees:

Phone Consults: (as per normal consult fees above) 

Emails Requests: From $30 charge per email.
Lab Test Result Email Fee/Result Print: $5
Pregnancy Care: FREE (first trimester), otherwise fees as above
Referral Letter (Post-Consult) Surcharge: $30

Immunisations:
Children/Pregnant/Elderly: FUNDED/FREE (exceptions apply)
Travel Consult: (with doctor, 30 mins) = $100
Travel Vaccines: (with nurse, 30 mins) = POA

Ear Procedures: 
Ear Syringing: $25 - $40 depending on 1 or 2 ears

Minor Procedures:
Mole/Lump Removal: $150 (30 mins) Biopsy, $350 minimum (1 lesion), depending on complexity. Please see doctor for a pre-consult first.
Liquid Nitrogen (Warts): $20 per visit ($12/follow-up within 6 weeks)
Jadelle/Mirena (insertion or removal): 

  • $150 insertion / $180 removal (registered)
  • $190 insertion / $240 removal (non-registered)
  • insertion and removal same time $180 (registered), $240 (non-registered)
Repeat Prescriptions:
Collected/Picked up (>24hr turn around) =
$22 (U14 = $17),
Urgent (required within 24hrs) = $30 (U14 = $17)



Medical Assessments:
Driving Medical: $80 (registered)
Employment Medicals: $120
ECG (Heart recording): $45
Spirometry (Lung function) test: $50
Cardiovascular Disease/Diabetes Assessment: FUNDED/FREE

Nurse Fees:
General/Diet/Lifestyle Nurse Consult: $20
Blood Pressure Checks: $10
Cervical Smear: $30
Injections of Depo-Provera = $25, B12: $20
Phlebotomy/Bloods: $15
Pregnancy Test: $12 (FREE if positive)
Flu Vaccine: $25

All fees above will incur an extra $40 fee for all non registered patients

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

Phonelines open at 8.30am to enable booking. First doctor appointment is at 9am.
Closed Weekends and public holidays.

Public Holidays: Closed Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Closed 23 Dec — 5 Jan. Open 6 Jan — 10 Jan.

Preferred urgent care clinic out of hours: White Cross Henderson - 24/7 Urgent Care.

Languages Spoken

English, Mandarin Chinese, Chinese, Cantonese Chinese

Services Provided

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Meningococcal vaccine
  • Shingles vaccine
  • Travel vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Lung Function Test (Spirometry)

Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much air can be breathed in and out (inhaled and exhaled) which is called flow. This tool is used to assess damage caused by conditions like COPD (chronic obstructive pulmonary disease – a group that includes bronchitis and emphysema), pulmonary fibrosis, cystic fibrosis and asthma. Results are shown on a graph called a pneumotachograph. For more information click on the following link http://en.wikipedia.org/wiki/Spirometry

Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much air can be breathed in and out (inhaled and exhaled) which is called flow. This tool is used to assess damage caused by conditions like COPD (chronic obstructive pulmonary disease – a group that includes bronchitis and emphysema), pulmonary fibrosis, cystic fibrosis and asthma. Results are shown on a graph called a pneumotachograph.

For more information click on the following link http://en.wikipedia.org/wiki/Spirometry

Travel Health Advice

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support. Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC). Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area. More information about Well Child services is available on the Ministry of Health website.

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whānau support.

Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Māori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

More information about Well Child services is available on the Ministry of Health website.
 

COVID-19 Vaccination

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

Disability Assistance

Wheelchair access

Travel Directions

If travelling West from the North Shore, get off at Trig Road off-ramp and turn left on Trig Road then left on Hobsonville Road then take the first right into Luckens Road.

If travelling North-West from the City get off at the Westgate (Hobsonville Road) off-ramp, turn right at Hobsonville Road then right into Luckens Road following the yellow pharmacy sign; OR can come through the Royal Road off-ramp, to get onto Royal Road, then turn left into Moire Road, then go all the way to the Luckens Road intersection and turn left. 

Public Transport

Closest bus stop is on Moire Road, only 100 metres away from the clinic. These buses go through Westgate, West Harbour, Hobsonville and the North Shore. 

Parking

On-site parking is available OR please park on Lagoon Way across the road from us if car park is full.

Contact Details

8:30 AM to 5:00 PM.

Contact us online here

39 Luckens Road
West Harbour
Auckland 0618

Information about this location

View on Google Maps

Get directions

Street Address

39 Luckens Road
West Harbour
Auckland 0618

This page was last updated at 10:02AM on October 31, 2024. This information is reviewed and edited by Doctors on Luckens.