Hepatitis C Support and Treatment Community Service (HCSAT) | Northern Region
Public Service, Community
Today
9:00 AM to 4:00 PM.
Description
Hep C Support and Treatment Service (HCSAT) is a regional telehealth service for patients in the Northern Region (Northland and Auckland), providing support for people to access Hepatitis C testing and treatment. We are here to take calls from people who have Hepatitis C and would like support to cure it.
Programmes details:
- HCSAT has a dedicated coordinator and doctors who will support patients throughout their treatment journey
- The service caters for those who have had difficulty accessing Hepatitis C (Hep C) testing or treatment
- The service has been designed with consideration for tikanga Māori
- Assessment, support, prescribing and follow-up are provided over the phone
We can also support patients to get to pharmacies, community labs, fibroscans, or specialist assessments for Hep C related appointments.
You can self-refer for this service if you...
- Live in the Northern Region (Northland, Waitematā, Te Toka Tumai or Counties Healthdistricts)
- Are aged 16 years and older
- Live with Hepatitis C
To access this service, please call 0800 747 354 or email us
Ages
Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us, Make an appointment
Referral Expectations
You can self-refer for this service if you...
- Live in the Northern Region (Northland, Waitematā, Te Toka Tumai or Counties Health districts)
- Are aged 16 years and older
- Live with Hepatitis C
To access this service, please call 0800 747 354 or email us
How to make a clinical referral?
- Health NZ clinicians in metro-Auckland can refer using the internal e-referral pathway via clinical portal.
- Primary care clinicians in metro-Auckland can send e-referrals from their patient management system.
- Health NZ and primary care clinicians in Northland can refer by emailing
- Health providers who do not have access to e-referrals can also send their referrals through using this link: Northern Region Hep C Support and Treatment Referral (hanz.health.nz).
Fees and Charges Categorisation
Free
Hours
9:00 AM to 4:00 PM.
| Mon – Fri | 9:00 AM – 4:00 PM |
|---|
Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct), Auckland Anniversary (1 Feb).
Languages Spoken
English, Māori
Services Provided
HCSAT is a regional telehealth service established for patients in the Northern region who need extra support to access and complete treatment for Hepatitis C infection. How does the service work? HCSAT has dedicated engagement coordinators and clinicians who support patients through their treatment journey The service caters for complex patients, and has been designed with consideration for tikanga Māori HCV clinical assessment, support, prescribing and follow-up are provided virtually by phone, free of charge Enablers support patients to get to pharmacies, community labs, fibroscans, or specialist assessments Eligibility criteria Patients need to be aged 16 years or older, living in the Northern region with an NHI and all of the following: A positive HCV test, i.e. positive HCV serology (antibody screening) and/or HCV PCR No evidence of cure Not currently engaged with any healthcare provider for HCV assessment and treatment, OR needs additional support during treatment Note: being a resident or citizen of New Zealand is not a Hep C Support and Treatment Service (HCSAT) eligibility requirement.
HCSAT is a regional telehealth service established for patients in the Northern region who need extra support to access and complete treatment for Hepatitis C infection. How does the service work? HCSAT has dedicated engagement coordinators and clinicians who support patients through their treatment journey The service caters for complex patients, and has been designed with consideration for tikanga Māori HCV clinical assessment, support, prescribing and follow-up are provided virtually by phone, free of charge Enablers support patients to get to pharmacies, community labs, fibroscans, or specialist assessments Eligibility criteria Patients need to be aged 16 years or older, living in the Northern region with an NHI and all of the following: A positive HCV test, i.e. positive HCV serology (antibody screening) and/or HCV PCR No evidence of cure Not currently engaged with any healthcare provider for HCV assessment and treatment, OR needs additional support during treatment Note: being a resident or citizen of New Zealand is not a Hep C Support and Treatment Service (HCSAT) eligibility requirement.
Service types: Public health.
HCSAT is a regional telehealth service established for patients in the Northern region who need extra support to access and complete treatment for Hepatitis C infection.
How does the service work?
- HCSAT has dedicated engagement coordinators and clinicians who support patients through their treatment journey
- The service caters for complex patients, and has been designed with consideration for tikanga Māori
- HCV clinical assessment, support, prescribing and follow-up are provided virtually by phone, free of charge
- Enablers support patients to get to pharmacies, community labs, fibroscans, or specialist assessments
Eligibility criteria
Patients need to be aged 16 years or older, living in the Northern region with an NHI and all of the following:
- A positive HCV test, i.e. positive HCV serology (antibody screening) and/or HCV PCR
- No evidence of cure
- Not currently engaged with any healthcare provider for HCV assessment and treatment, OR needs additional support during treatment
Note: being a resident or citizen of New Zealand is not a Hep C Support and Treatment Service (HCSAT) eligibility requirement.
Other
Disability Assistance
Our flexible approach ensures we work with our clients to ensure we address any barriers to treatment and support.
Contact Details
9:00 AM to 4:00 PM.
-
Phone
0800 747 354
Email
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This page was last updated at 11:22AM on April 9, 2026. This information is reviewed and edited by Hepatitis C Support and Treatment Community Service (HCSAT) | Northern Region.