12:00 AM to 12:00 AM.
How can we help?
We can treat you:
- if you have had an accident, or
- if you need urgent medical treatment and can’t see your own doctor
Our Accident and Medical department is staffed by doctors and nurses who have specialised training in Rural and/or Emergency Medicine.
When to visit:
If a friend or member of your whānau needs urgent medical attention:
- dial 111 for an ambulance (note charges may apply)
If you’re unsure whether it’s an emergency:
- Telephone Healthline: 0800 611 116- A registered nurse will take your call and tell you what you should do.
GP Clinic After-Hours Department
Monday – Sunday 7pm-8pm, Saturday and Sunday 10am – 12pm
While you wait:
If you have Chest pain, please let the receptionist know.
If your condition is deteriorating while you are waiting, please let the triage nurse or receptionist know.
After your assessment, you may be asked to wait in the waiting area or in a treatment cubicle. While you wait, hospital staff will try to make sure you are as comfortable as possible.
If you need to leave the waiting area, make sure you let staff know, and ask them before you eat or drink anything as it may affect your treatment.
You are entitled to have one support person with you. Waiting can be frustrating, but for everyone's comfort and safety, please treat others with respect.
A patient may be referred by their GP or primary healthcare provider, delivered by ambulance or they self-present to our Accident and Medical Department.
On arrival, patients undergo a brief triage or screening to determine the nature and severity of the illness or injury.
The triage system uses numbers 1-5 to ‘code’ patients:
- Life threatening – you will be seen immediately by a hospital doctor
- Emergency – you will be seen within ten minutes by a hospital doctor
- Urgent – You will be seen as soon as possible – if you are referred to a GP you will pay
- Semi urgent – You will be treated by a GP
- Non-urgent – See your own GP, Monday – Friday 9.30am-4pm.
Based on this assessment, those with more severe symptoms or injuries are treated before those with less serious conditions.
After the initial assessment and treatment, patients may be admitted to the hospital, transferred to another hospital or discharged.
Throughout your treatment, your privacy and treatment will always be respected.
Charges will apply if you are assessed as being able to be seen by a GP. Non-residents may be required to pay for their health care.
12:00 AM to 12:00 AM.
|Mon – Sun||midnight – midnight|
24 hours a day, 7 days a week
GP Clinic After-Hours Department: Monday to Sunday 7pm-8pm, Saturday and Sunday 10am – 12pm
Shackletons Pharmacy is open 365 days per year. Saturday 9am-12pm, Sunday and public holidays 10am-12pm.
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This page was last updated at 3:32PM on May 25, 2021. This information is reviewed and edited by Kaitaia Accident and Medical.