Lakes > Community Health and Social Services >
Te Wāhi Whakaora Rotorua and District Women's Refuge
Refuge Service, Abuse and Violence Support
Today
12:00 AM to 12:00 AM.
Description
At Women’s Refuge, we provide support and information you need when you’re dealing with violence in your life.
Violence is not okay. No one deserves to be abused, and we are always here to help you. At Women’s Refuge, we will not judge you. We will listen to you and support you to make choices for your safety. Kia kaha.
Our free confidential services include:
- 24 Hour crises line, 0800 REFUGE
- 24/7 access to our safe house - assessment pending
- Home and community visits
- Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, schools and Oranga Tamariki
- Referrals to counsellors, doctors, lawyers and other support services
- Education for women and children about living free from violence
- Information and presentations to community groups, schools and workplace as part of our Workplace Refuge training
Staff
We are here to help you, we have a warm office, fantastic play room and staff that will welcome you in for a coffee.
Come visit and speak with one of our team - 17a Marguerita Street, Fenton Park.
Ages
Child / Tamariki, Adult / Pakeke, Older adult / Kaumātua, Youth / Rangatahi
How do I access this service?
Contact us
Need help now? Call us for information, advice and support about domestic violence as well as (24/7) help in a crisis.
Make an appointment
Referral
Walk in
Fees and Charges Categorisation
Free
Fees and Charges Description
Our services are confidential and mostly free.
Hours
12:00 AM to 12:00 AM.
| Mon – Sun | midnight – midnight |
|---|
We provide crisis helpline support 24 hours a day, 7 days a week, 365 days a year.
Our office hours are Monday to Friday 8.30am - 4.00pm
Languages Spoken
English, Māori, Cook Islands Māori
Services Provided
We provide free, confidential support included 24 hour crisis support line, home and community visits, advocacy and education and support groups for women and children about living free from violence
We provide free, confidential support included 24 hour crisis support line, home and community visits, advocacy and education and support groups for women and children about living free from violence
- Family violence intervention
- Information and support
- Referral to specialist services
We provide free, confidential support included 24 hour crisis support line, home and community visits, advocacy and education and support groups for women and children about living free from violence
Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, schools and Oranga Tamariki
Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, schools and Oranga Tamariki
Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, schools and Oranga Tamariki
24/7 access to our safe house - assessment pending
24/7 access to our safe house - assessment pending
24/7 access to our safe house - assessment pending
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly
Travel Directions
Come visit our office at 17a Marguerita Street, Fenton Park
Public Transport
On the bus route.
Parking
Available
Region
Lakes
Website
Contact Details
12:00 AM to 12:00 AM.
-
Phone
(07) 343 9993
-
Mobile
027 296 3300
Email
Website
17A Marguerita Street
Fenton Park
Rotorua
Lakes 3010
Street Address
17A Marguerita Street
Fenton Park
Rotorua
Lakes 3010
Postal Address
17a Marguerita Street
Rotorua
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This page was last updated at 4:27PM on March 15, 2024. This information is reviewed and edited by Te Wāhi Whakaora Rotorua and District Women's Refuge.