Waitemata District Health Board
Promise: best care for everyone
Values: everyone matters; with compassion; better, best, brilliant; connected
Waitemata DHB provides health services to approximately 500,000 residents of North Shore City, Waitakere City, and Rodney District. It has the largest population of any district health board.
Waitakere Hospital is located on Lincoln Road in Henderson, seated at the foot of the magnificent Waitakere Ranges and close to the black volcanic sand beaches of the west coast.
In 1945 the original Waitakere Maternity Hospital was a small building in Te Atatu. The idea of a new hospital was raised that year, but it was another ten years before a site was found for the ‘North Western Hospital’.
In the ensuing years a geriatric block was built and the site also became a base for community home health and support services, child disability services and for health services to school children - public health nurses, hearing and vision testing, school dental services.
In the year 2000 then-Prime Minister Helen Clark announced funding for a $60 million redevelopment of Waitakere Hospital, and in 2005 the ‘new’ Waitakere Hospital as it exists today was opened, providing acute inpatient services for the populations of Waitakere and Kaipara Ki-Raro. It features the following facilities:
- medical beds
- coronary care beds
- an Emergency Department
- a Surgical Unit with operating theatres (1 being a dedicated obstetric theatre) and 2 endoscopy procedure rooms
- elective surgical and endoscopy services are provided from the Surgical Unit
- a Maternity Unit
- acute gynaecology, elective gynaecology, colposcopy, and some urogynaecology services
- a Special Care Baby Unit (SCBU)
- a Paediatric Service
- an Allied Health Team of: social workers, physiotherapists, occupational therapists, speech language therapists. Dietitians also work on the wards but are part of Nutrition Services.
There are two wards specialising in the assessment, treatment, and rehabilitation of patients over 65 years of age. Specialist outpatient clinics are also provided for older adults.
There is a Mental Health inpatient unit also based on the Waitakere Hospital site, with the West Mental Health community services based nearby in Paramount Drive.
Click on a service below for all contact details
- Allied Health More Info
- Antenatal Classes - Pregnancy and Parenting Education More Info
- Assessment, Treatment & Rehabilitation (AT&R) Service More Info
- Audiology More Info
- Child, Women & Family Services More Info
- Children's Community Nurses Service More Info
- Community Child Health Services More Info
- Community Social Work More Info
- Continence Service More Info
- Dermatology Service More Info
- Dietetics - Adult Community Services More Info
- Dietetics - Adult Inpatients & Outpatient Clinics More Info
- District Nursing Service More Info
- Emergency Department (ED) - Waitakere Hospital More Info
- Gastroenterology Services More Info
- General Medicine More Info
- Gerontology Nurse Specialist (GNS) Service - Nga Kaitiaki Kaumatua More Info
- Hospital & Specialist Dentistry - Regional Service More Info
- Hospital Palliative Care Team More Info
- Infectious Diseases More Info
- Laboratory More Info
- Maternity Services - Waitakere Hospital More Info
- Mātua Tūhonongā (Infant Mental Health) More Info
- Mātua Tūhonongā (Infant Mental Health) More Info
- Mental Health Services for Older Adults (MHSOA) More Info
- Mental Health Services for Older Adults (MHSOA) More Info
- Needs Assessment & Service Co-ordination (NASC) More Info
- Obstetric & Gynaecology Services More Info
- Occupational Therapy - Community More Info
- Occupational Therapy - Inpatients More Info
- Older Adults Service More Info
- Ostomy Service More Info
- Outpatients More Info
- Paediatrics & Newborn Services More Info
- Pharmacy Services More Info
- Physiotherapy - Community More Info
- Physiotherapy - Inpatients More Info
- Physiotherapy - Outpatients Clinic More Info
- Physiotherapy - Pelvic Health Clinic More Info
- Radiology More Info
- Residential Aged Care Integration Programme More Info
- Smoke Free Service More Info
- Smoke Free Service More Info
- Social Work & Counselling - Inpatients More Info
- Speech Language Therapy - Community More Info
- Speech Language Therapy - Inpatients More Info
- Waitakere Hospital Outpatients Pharmacy More Info
- Women’s Health SMILE Pregnancy Care More Info
Visiting Guide - COVID-19 Level 3
From 11:59pm Sunday 14 February, the AUCKLAND REGION moved to COVID-19 Alert level 3, initially for 3 days, until midnight on Wednesday.
Visiting at the Waitakere Hospital is currently only on essential and compassionate grounds, or birthing partners.
Our priority is to keep our patients safe.
We need to manage the number of people coming to our hospitals and other sites.
Whānau wishing to visit a patient on compassionate grounds will need to contact the lead clinician in advance.
Thank you for your support as we work to slow the spread of COVID-19.
Acute General Medical Wards - Anawhata, and Titirangi: between 11am - 2pm and 3.30pm - 8pm
Karekare Ward: 11am - 8pm
Eldery Rehabilitation Wards - Huia and Muriwai: between 8am - 8pm
Assessment & Diagnostic Coronary Unit: between 11am - 1pm and 3pm - 8pm
Emergency Department: please liaise with ED staff regarding appropriate visiting times
Maternity Wards - Piha and Te Henga:
- the woman's partner or named support person may visit at any time between 7am - 9pm
- all other visitors between 2pm - 4pm and 6pm - 8pm
- only siblings of the infant may visit at the above times
- all other visiting is by appointment only and at the discretion of the midwife manager or senior midwife on duty. Special visiting requirements must be discussed prior to admission and prior to visitors presenting to the unit
- additional restrictions may apply during infectious disease outbreak
Special Care Baby Unit:
- parents of babies in the unit are welcome at any time
- others may visit from 2pm - 8pm
- only two people at a time may visit the bedside and one of these people must be a parent
- parents are welcome to bring adult family and friends and can keep a baby visitor list. If a person is not on the list and is not accompanied by the baby's parent, they will not be allowed entry to the unit. These people on the list may visit between the hours of 2pm - 8pm, with a maximum of two people visiting a bedside at one time
- please ensure that all visitors are free from infections and colds as our babies are susceptible to these illnesses and need protecting from them
- other visitors' children are not permitted in the unit
Delimarche Cafe is open in the main foyer of the hospital between 6:30am - 5pm Monday to Friday and Saturday to Sunday 9:30am - 4pm.
There are also vending machines supplying snack foods and drinks in the main foyer, and in the Emergency Department.
To access Waitakere Hospital from the main link road from Auckland, travel along State Highway16 (Northwestern Motorway) and take the Lincoln Road exit.
See the Google map and hospital site map attached on the left of the page for directions.
Bus stops are located on Lincoln Road in close proximity to the hospital. Bus route, bus timetable and bus fare information is available by visiting at.govt.nz
Taxi ranks are located outside the Health West building (opposite the Waitakere Hospital entrance). If there are no taxis immediately available, patients and visitors can request for one to be called to the main reception entrance. Assistance is also available from the reception desk for patients unable to walk to the taxi stand.
Community to Hospital Shuttle Service:
The Community to Hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and the Hibiscus Coast Community Health Centre.
The shuttle services are on demand with no set timetable. Bookings are essential and must be made at least three working days in advance of travel. Please download more information about the service. To reserve a seat please call 0800 809 342 or 09 426 0918 between 9.30am to 4pm Monday to Friday.
Patient & Visitor Parking
Waitakere Hospital has separate parking areas for patients, visitors and staff.
Patient parking is situated close to the hospital and by the entrance to Maternity and the outpatient buildings.Visitor parking is situated at the front of the main carpark. Download our map to view the patient and visitor car parking areas.
Patients and visitors are charged a parking fee as per the schedule of parking charges below. These charges apply 24 hours a day, 7 days per week. Patients and visitors collect a parking ticket from the barrier arm ticket dispenser upon arrival at the hospital. Payment is made at one of the pay stations located at the Main Entrance to the hospital, Entrance F and in the main car park. Payment must be made before returning to the car. Payment can be made in cash, Eftpos or credit card.
|Length of Time Parked||Tariff as of 3 July 2016|
|0 - 30 minutes||Free|
|30 minutes – 1 hour||$5|
|1 hour – 2 hours||$7|
|2 hours – 3 hours||$9|
|3 hours – 4 hours||$10|
|4 hours – 5 hours||$11|
|5 hours – 6 hours||$13|
|6 hours – 7 hours||$16|
|7 hours – 8 hours||$20|
|Maximum daily visit||$20|
|Lost Ticket Fee*||$20|
*Please note: If you lose your parking ticket you will incur a one-off charge of $20.
Mobility carparks are situated close to the hospital and outpatient clinics. They are available to anyone who is on hospital business and who displays a valid CCS permit. If you require assistance and would like to speak to the parking staff please call 0800 101 190 and you will be connected directly to the Traffic Office.
For the hearing impaired you can text 021 274 0617 or 021 591 528 to advise the traffic services team of any special needs that you may have prior to your arrival at North Shore or Waitakere Hospital.
Barrier Arm Operation
The barrier arms and pay machines operate 24 hours a day, 7 days a week.
Cyclists do not pay parking fees. Cycle racks are situated close to the main entrance.
There is no accommodation on the hospital site for visitors but there are many motels along Lincoln Road and in the surrounding area of Henderson.
Waitakere Hospital has an outpatient pharmacy located in the hospital’s main foyer on the ground floor.
The outpatient pharmacy hours are:
Monday to Friday 9.00am – 6pm
Ratanui Pharmacy is across the road from the hospital at 77 Lincoln Road.
Open Monday to Friday 8:30am - 6pm, Saturday 9.00am - 12.00pm. Ph (09) 837 5234.
The security team aim to provide a safe and secure environment for patients, staff and visitors. They patrol inside the hospital and the grounds and car parks 24 hours a day, seven days a week.
The wards and some areas have restricted access to prevent unauthorised people from entering. All staff carry WDHB identification cards that can be presented on request.
The hospital main entrance is locked at 8pm, therefore those wishing to gain access to the wards after visiting times should contact the ward for permission and security should be contacted to allow escorted entry.
The hospital conducts fire and disaster drills regularly. If an alarm sounds please follow staff instructions and do not be alarmed.
For safety and protection, CCTV operates in both hospitals, inside and in the grounds.
ZERO TOLERANCE TO VIOLENCE
The security department also work with traffic staff, police and ambulance officers when required to provide added assistance should a situation occur.
WDHB has a zero tolerance attitude to violence and aggression to staff and others. If you experience violence and/or aggression nursing staff should be notified.
<p>Approximately 40 volunteers provide a 'Meet and Greet' service from the front reception area to assist visitors around the hospital.…</p> More
<p>There is a post box across the road from the main entrance area that accepts mail for Post - Economy, Fast, and International.…</p> More
Chaplaincy, and Kaumātua and Whaea Services
<p>Our Chaplains, and Kaumātua and Whaea provide pastoral care, spiritual support, leadership and guidance to patients, families, staff, visitors and friends at the hospital.…</p> More
<p>Waitemata Auckland Translation and Interpreting Service (WATIS) is a division of Waitemata DHB Asian Health Support Service.…</p> More
A Westpac Bank automatic Teller Machine (ATM) is situated in the main foyer of the hospital.
<p>In some areas of the hospital you will not be allowed to use a mobile phone due to interference with vital equipment.…</p> More
TREATY OF WAITANGI
Waitemata DHB supports the government policy of reducing inequalities. Working in partnership with Māori at all levels and in all parts of the district health sector helps the DHB ensure participation occurs, resulting in better health outcomes for Māori people who experience inequitable outcomes.
Waitemata DHB's partnership programme is consistent with the Treaty of Waitangi and adheres to the framework outlined by the New Zealand Public Health and Disability Act 2000.
People eligible for free hospital treatment:
- New Zealand citizens born in New Zealand or their children
- people with permanent resident status or their children
- citizens of Cook, Niue and Tokelau Islands
- citizens of Australia who have been or intend to be in NZ more than 2 years
- holders of a work visa, if visa expires more than 2 years after arriving in NZ
- refugees, protected persons and victims of people trafficking.
Please Note: people who are not New Zealand citizens may be required to produce evidence of entitlement - passport, residency permit or other Immigration Service documentation when first registering for treatment.
Waitemata District Health Board (DHB) hospitals may not be able to establish your eligibility to publicly funded healthcare at the time of the patient's presentation. If you are found to be not eligible, you or your family will be sent an invoice for the cost of your treatment.
It is our policy to treat you for acute and urgent treatment regardless of the patient's eligibility status. If not eligible they will have to pay for all services received.
The DHB is unable to accept payment at the time of presentation. An invoice will be sent in the mail with information on how the account can be paid.
Contact our non-residential support advisors at NRSA@waitematadhb.govt.nz for additional information.
Waitemata DHB is a recognised smokefree environment and workplace. This means Waitemata buildings, grounds and vehicles are required to be smokefree at all times. Therefore smoking is not permitted by staff, patients, contractors, or members of the public in any area of the hospital.
If patients or visitors are found smoking within the hospital grounds they will be asked to leave. Repeat offenders may be issued with a trespass notice.
The Waitakere Hospital grounds extend out to Lincoln Road and Woodford Avenue.
VALUABLES or LOST ITEMS
The hospital allows patients to keep and use personal clothing and possessions. However we encourage you to leave your valuables such as jewellery and large amounts of cash at home or with a trusted person. Patients arriving at the hospital will be encouraged to send valuables home for safekeeping. If items need to be removed and you are not able to decide for yourself due to your medical condition, nursing staff will itemise and secure the items.
If you lose something during your stay/visit please notify your nurse immediately. Lost items are handed into the Security Office beside ED.
Donations and support raised through the Foundation will be carefully managed and used on agreed projects and kept distinct from the annual government funding the DHB is allocated for its basic, core services.
Contact Well Foundation
For more information about foundation events and initiatives, or to make a donation, please:
- visit the Well Foundation website, or
- contact Fundraising Administrator Angela Vircavs by email () or by phone: +64 9 447 0138
(09) 839 0000
Freephone 0800 80 93 42 - Waitemata DHB residential areas only
Emergency Department: Open 24 hours / 7 days, Phone (09) 839 0000
Private Bag 93115